Windows 10: Hp Officejet Pro 8600 Premium. Scanner not working. Solved

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  1. Posts : 2,335
    64bit Win 10 Pro ver 1703 Build 15063.296
       14 Jul 2016 #11

    Well done! Thanks for letting us know - hopefully this will help others in the same situation
      My ComputerSystem Spec

  2.    14 Jul 2016 #12

    My pleasure.

    Henry
      My ComputerSystem Spec


  3. Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       14 Jul 2016 #13

    Hewjr100 said: View Post
    Just got it fixed. Downloaded hp scan and capture app from ms store. This resovled the problem.

    Henry
    Hi:

    I read this thread with great interest...

    I just last night installed via network (ethernet) to my router on a new OEM Win10-Pro/64-bit system my HP 8600 Premium AIO. (This is an OEM Win10 system, not an upgrade.)

    All I needed to do was d/l and run the latest Win10-compatible drivers from the HP site (release date Nov 2015).
    It took all of 5 minutes (maybe less), with no muss or fuss.
    Everything worked and continues to work just fine, both on the Win10 box AND on my two existing Win7 boxes: copy, fax, print and SCAN.

    I did not need to install any additional apps from the MS App Store or from HP.
    I wonder what the difference may be between our Win10 systems??
    (I am using only a local account, but I doubt that matters?)
    Did you install the full package (~118 MB, including bloatware) or just the "basic drivers"?

    Just curious, in case I run into snags later....
    Cheers,
    MM
      My ComputerSystem Spec

  4.    14 Jul 2016 #14

    First I installed the basic drivers, then I downloaded the full package. Niether worked, but the hp scan and capture app did the trick. Btw there still is no scanner listed in device manager under imaging devices?

    Henry
      My ComputerSystem Spec


  5. Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       14 Jul 2016 #15

    Hi:

    Thanks for the quick reply.

    FWIW, I've never seen the "scanner" listed as a separate device for the 8600 Premium on any of my 3 Windows 7 boxes and I don't see it listed under the Windows 10 devices, either (just the 8600 Printer and the 8600 Fax).

    But the scanner worked and works just fine on all of them.
    So I don't think it's Win10 quirk or bug.... At least it doesn't seem to be?

    >>Just curious: Did you try to scan something after you installed the driver package, BEFORE you installed the separate "scan app"?

    {Each computer is unique. And I don't wish to drag you down a rabbit hole. It just seems odd....}

    Thanks again,

    MM
      My ComputerSystem Spec

  6.    15 Jul 2016 #16

    Yes I did. But it did not work.

    Henry
      My ComputerSystem Spec


  7. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.1198
       15 Jul 2016 #17

    Hewjr100 said: View Post
    Yes I did. But it did not work.

    Henry
    If you go to the start button that looks like a windows App
    Click all Apps then scroll down to the S then scan click on that
    You should then find your HP Model listed there.
    Mine comes up HP Envy 4504 then Network
    You can also right click that to send it to the start tile or click more and put a shortcut on your taskbar
    Then next time you want to use it just click it and away you go
    Hope that helped you a bit more
      My ComputerSystem Spec

  8.    15 Jul 2016 #18

    Nope not there either.

    Henry
      My ComputerSystem Spec


  9. Posts : 2,554
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.1198
       15 Jul 2016 #19

    Hewjr100 said: View Post
    Nope not there either.

    Henry
    Wow that is strange because it should be, never come up against that before,
    Did yours come with a disc to put all the software in
      My ComputerSystem Spec

  10.    15 Jul 2016 #20

    I downloaded lastest drivers, full version from hp.

    Henry
      My ComputerSystem Spec


 
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