Windows 10: Installed Windows 10 on Gateway Laptop now Touchpad won't work

  1.    08 Jul 2016 #1

    Installed Windows 10 on Gateway Laptop now Touchpad won't work


    I installed Windows 10 on my Daughters Gateway NV55C laptop and now the Elan touchpad won't work. I uninstalled the old driver and went to Gateways website and installed the new driver and it's still not working. The touchpad doesn't even show up when I click on the Elan tab in settings. I'm getting quite frustrated and any help would be greatly appreciated.
      My ComputerSystem Spec


  2. Posts : 3,702
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       08 Jul 2016 #2

    Do you have a mouse plugged in? Some Notebooks automatically disable the touchpad when using an external mouse. Most Notebooks have a procedure for turning it off, sometimes a switch but most use the Fn key plus another Fx key to toggle it On or Off, these usually occur before the Operating System loads. What I do in such a circumstance is boot to a diagnostic CD disc or Linux LiveDVD to see what works.
      My ComputerSystem Spec

  3.    08 Jul 2016 #3

    When you restart this laptop the cursor arrow will not show up at all. Only after I plug in the USB receiver for my Microsoft wireless mouse will the cursor arrow show up. On this particular laptop the way to toggle on and off the touchpad is to press FN and F5 at the same time which I have tried several times and it doesn't help. Funny thing is it shows that the touchpad is being turned ON and OFF, but it is not actually doing anything.
      My ComputerSystem Spec

  4.    08 Jul 2016 #4

    Where would I get a diagnostic CD disc or Linux LiveDVD?
      My ComputerSystem Spec


  5. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       09 Jul 2016 #5

    Take a look in the firmware (BIOS | UEFI) for the touchpad setting.
    If it is set to Advanced, change it to Basic
      My ComputerSystem Spec


 

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