RAID Drive becomes unavailable

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  1.    10 Jul 2016 #31

    I am using the pc a lot now. going to work soon. Hopefully tonight I'll have good news to report. Thanks again
      My ComputersSystem Spec

  2.    16 Jul 2016 #32

    Now it is worse than ever. The USB discovers the RAID array at random times and drops it at random times. worst so far.
      My ComputersSystem Spec

  3.    17 Jul 2016 #33

    Well you broke mine too ... :)

    I decided to try Orange Mode sync like you as I had used Blue for the last few years and it didn't wake up either, so I turned it on manually but it wasn't seen , and when I checked Device Manager , there was a unknown USB Item which turn out to be my NEC USB3 Ports on the MB . So I have uninstalled and reinstalled the NEC drivers but the System now tells me "USB XXX can run faster if plugged into a superspeed port" like it is plugged into a USB2 port.

    All a bit strange and I am wondering if we do need a Firmware update after all at least to make sleep work properly.
    I have emailed MediaSonic to see what they say.

    did you go back to the other USB port and try it ? ie Intel vs AsMedia .......on this computer I don't have a choice for USB3 so I cant test it .
      My ComputerSystem Spec

  4.    18 Jul 2016 #34

    Things went quickly from bad to worse. I discovered my usb3 header on my MB had 2 busted pins. That followed by a reboot startup repair loop that wouldn't go away even after refreshing windows 10. I decided I'd had enough and ordered a new MB. See how things are in a few days time. It's been one of those weeks.
      My ComputersSystem Spec

  5.    18 Jul 2016 #35

    I know what you mean , been fighting a X99 Build since Feb , and am waiting now for a new CPU from RMA after trying 6 motherboards, will update you when (if) I hear from MediaSonic.
      My ComputerSystem Spec

  6.    23 Jul 2016 #36

    Well new CPU maybe a dud too , it's throwing errors in IPDT , so Intel is sending another next week

    However MediaSonic was very good this week , support was much better than their Forum would lead you ( me in the past) to believe.

    They got me to try ErP and all that other stuff too but in the end they Found a Firmware a few months newer for my Renesas USB3 Chip , version on Station Drivers which solved the Wake up from Sleep error in Device Manager , it now stays attached in sleepmode (Orange 4X light on left) and spins up (fan) again once I wake the computer and access a Drive directly , (blue 4X light , ie: normal ) otherwise it stays sleeping but on and ready.

    They also sent a newer Firmware when I said one drive was transferring at 1/2 the speed of the other 3 , they sent me a utility first to check the firmware version ( which I backed up since I was able to for safety with the utility) , they sent me a newer version FW but it was still dated 2013 (my enclosure is a Oct14) but it actually broke Sleepmode on my enclosure , even in Orange sync mode it never shutdown and the fan kept spinning . He didn't believe me but sent a copy of my original too , so it is now working fine as far as sleepmode.

    He also said he thinks the speed issue is cos of the drives all having different amounts of free space , if that is the case then your Raid unit shouldn't suffer from it as it is all seen as one drive.

      My ComputerSystem Spec

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