Bluetooth device not recognized in Windows 10

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  1. Posts : 13
    Windows 10
       #1

    Bluetooth device not recognized in Windows 10


    Hi, I'm just setting up my Windows 10 Desktop computer. I have a Logitech K810 keyboard, it connects via Bluetooth, but I can't get my computer to recognize it. The Logitech site says it's compatible with Windows 10.
    On my computer, in the action centre, the bluetooth square is blue, but when I go to Connected Devices and Add A Device it doesn't find anything. In Device Manager Bluetooth doesn't even show as a category.
    The keyboard pairs readily with my Android phone, but my Android phone is not recognized by Windows 10 either.
    Anybody help me here?
    Thank you.
      My Computer


  2. Posts : 3,105
    W10 Pro + W10 Preview
       #2

    Welcome to this forum Alleyoop.
    Have you tried as following attachment....
    Attached Thumbnails Attached Thumbnails Bluetooth device not recognized in Windows 10-blue.png  
      My Computers


  3. Posts : 13
    Windows 10
    Thread Starter
       #3

    dencal said:
    Welcome to this forum Alleyoop.
    Have you tried as following attachment....
    Thank you very much for the reply and for the welcome dencal.
    In Settings>Devices I have Printers and Scanners, Connected Devices, Mouse and Touchpad, Typing etc. No Bluetooth option.
    Is there a driver I need to install?
      My Computer


  4. Posts : 13,848
    Win10 Version 22H2 Pro and Home, Win11 Pro and Home
       #4

    Alleyoop said:
    Thank you very much for the reply and for the welcome dencal.
    In Settings>Devices I have Printers and Scanners, Connected Devices, Mouse and Touchpad, Typing etc. No Bluetooth option.
    Is there a driver I need to install?
    I had to on one of my Dell Notebooks, fortunately Dell had a Win10-compatible driver. My HP Notebook works fine including the finger-swipe logon.
      My Computers


  5. Posts : 13
    Windows 10
    Thread Starter
       #5

    Thanks for the info. My system is a custom build. Microsoft should offer one?
    I'll do some checking.
      My Computer


  6. Posts : 3,105
    W10 Pro + W10 Preview
       #6

    Alleyoop....Have you installed Logitech Setpoint? ....if not click on following links to enable you to setup Bluetooth.

    Connecting the K810 Bluetooth keyboard to a device - Logitech Support Article
    http://www.logitech.com/pub/techsupp...7.83_smart.exe
      My Computers


  7. Posts : 13
    Windows 10
    Thread Starter
       #7

    dencal said:
    Alleyoop....Have you installed Logitech Setpoint? ....if not click on following links to enable you to setup Bluetooth.

    Connecting the K810 Bluetooth keyboard to a device - Logitech Support Article
    http://www.logitech.com/pub/techsupp...7.83_smart.exe
    Thank you for that Dencal. I was hopeful that would solve my problem, but I installed Setpoint and it repeatedly said it was not able to pair my device in the allocated time.
    I still suspect the problem is with Windows 10, the fact that it doesn't seem to have Bluetooth capability, but I made an enquiry with Logitech support anyway.
      My Computer


  8. Posts : 3,105
    W10 Pro + W10 Preview
       #8

    Did you try pressing either F1, F2 or F3 on the keyboard to set up Bluetooth as shown on first link?
      My Computers


  9. Posts : 13
    Windows 10
    Thread Starter
       #9

    Oh sure, that's why I don't think the keyboard is the problem, it pairs perfectly with my Android smart phone.
    Windows 10 just doesn't show an option to connect a Bluetooth device.
    I downloaded a Bluetooth PC Stack, but I don't know what it is or what it does. It just unzipped into my Appdata folder and doesn't seem to have changed anything.
    I'll contact Microsoft support I think.
      My Computer


  10. Posts : 13,848
    Win10 Version 22H2 Pro and Home, Win11 Pro and Home
       #10

    Alleyoop said:
    Oh sure, that's why I don't think the keyboard is the problem, it pairs perfectly with my Android smart phone.
    Windows 10 just doesn't show an option to connect a Bluetooth device.
    I downloaded a Bluetooth PC Stack, but I don't know what it is or what it does. It just unzipped into my Appdata folder and doesn't seem to have changed anything.
    I'll contact Microsoft support I think.
    I may have missed something but the motherboard in your System Specs does not show a Bluetooth adapter as part of it nor does it show Wi-Fi/Wireless Networking adapter.
    GIGABYTE - Motherboard - Socket 1151 - GA-B150M-D3H (rev. 1.0)

    Haven't seen many Desktops having Bluetooth, usually is a third-party USB dongle [which I use on a Desktop to pair with a PDA]. Many models of Notebooks include Bluetooth and it's usually part of the Wi-Fi adapter. If you've added the Bluetooth dongle you should have gotten a driver disc or have to go the maker's site to get the drivers. Mine is a Broadcom 2046 Bluetooth 2.1 USB UHE Dongle. Bottom line, without the adapter there is no ability to make a connection with a particular machine.
      My Computers


 

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