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  1.    02 Jul 2016 #1
    Join Date : Jul 2016
    Posts : 13
    Windows 10

    Bluetooth device not recognized in Windows 10


    Hi, I'm just setting up my Windows 10 Desktop computer. I have a Logitech K810 keyboard, it connects via Bluetooth, but I can't get my computer to recognize it. The Logitech site says it's compatible with Windows 10.
    On my computer, in the action centre, the bluetooth square is blue, but when I go to Connected Devices and Add A Device it doesn't find anything. In Device Manager Bluetooth doesn't even show as a category.
    The keyboard pairs readily with my Android phone, but my Android phone is not recognized by Windows 10 either.
    Anybody help me here?
    Thank you.
      My ComputerSystem Spec
  2.    02 Jul 2016 #2
    Join Date : Oct 2014
    Posts : 2,501
    W10 Pro + W10 Preview

    Welcome to this forum Alleyoop.
    Have you tried as following attachment....
    Attached Thumbnails Attached Thumbnails blue.PNG  
      My ComputersSystem Spec
  3.    02 Jul 2016 #3
    Join Date : Jul 2016
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by dencal View Post
    Welcome to this forum Alleyoop.
    Have you tried as following attachment....
    Thank you very much for the reply and for the welcome dencal.
    In Settings>Devices I have Printers and Scanners, Connected Devices, Mouse and Touchpad, Typing etc. No Bluetooth option.
    Is there a driver I need to install?
      My ComputerSystem Spec
  4.    02 Jul 2016 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,984
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by Alleyoop View Post
    Thank you very much for the reply and for the welcome dencal.
    In Settings>Devices I have Printers and Scanners, Connected Devices, Mouse and Touchpad, Typing etc. No Bluetooth option.
    Is there a driver I need to install?
    I had to on one of my Dell Notebooks, fortunately Dell had a Win10-compatible driver. My HP Notebook works fine including the finger-swipe logon.
      My ComputerSystem Spec
  5.    02 Jul 2016 #5
    Join Date : Jul 2016
    Posts : 13
    Windows 10
    Thread Starter

    Thanks for the info. My system is a custom build. Microsoft should offer one?
    I'll do some checking.
      My ComputerSystem Spec
  6.    03 Jul 2016 #6
    Join Date : Oct 2014
    Posts : 2,501
    W10 Pro + W10 Preview

    Alleyoop....Have you installed Logitech Setpoint? ....if not click on following links to enable you to setup Bluetooth.

    Connecting the K810 Bluetooth keyboard to a device - Logitech Support Article
    http://www.logitech.com/pub/techsupp...7.83_smart.exe
      My ComputersSystem Spec
  7.    03 Jul 2016 #7
    Join Date : Jul 2016
    Posts : 13
    Windows 10
    Thread Starter

    Quote Originally Posted by dencal View Post
    Alleyoop....Have you installed Logitech Setpoint? ....if not click on following links to enable you to setup Bluetooth.

    Connecting the K810 Bluetooth keyboard to a device - Logitech Support Article
    http://www.logitech.com/pub/techsupp...7.83_smart.exe
    Thank you for that Dencal. I was hopeful that would solve my problem, but I installed Setpoint and it repeatedly said it was not able to pair my device in the allocated time.
    I still suspect the problem is with Windows 10, the fact that it doesn't seem to have Bluetooth capability, but I made an enquiry with Logitech support anyway.
      My ComputerSystem Spec
  8.    03 Jul 2016 #8
    Join Date : Oct 2014
    Posts : 2,501
    W10 Pro + W10 Preview

    Did you try pressing either F1, F2 or F3 on the keyboard to set up Bluetooth as shown on first link?
      My ComputersSystem Spec
  9.    03 Jul 2016 #9
    Join Date : Jul 2016
    Posts : 13
    Windows 10
    Thread Starter

    Oh sure, that's why I don't think the keyboard is the problem, it pairs perfectly with my Android smart phone.
    Windows 10 just doesn't show an option to connect a Bluetooth device.
    I downloaded a Bluetooth PC Stack, but I don't know what it is or what it does. It just unzipped into my Appdata folder and doesn't seem to have changed anything.
    I'll contact Microsoft support I think.
      My ComputerSystem Spec
  10.    03 Jul 2016 #10
    Join Date : Aug 2014
    Forever West
    Posts : 3,984
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by Alleyoop View Post
    Oh sure, that's why I don't think the keyboard is the problem, it pairs perfectly with my Android smart phone.
    Windows 10 just doesn't show an option to connect a Bluetooth device.
    I downloaded a Bluetooth PC Stack, but I don't know what it is or what it does. It just unzipped into my Appdata folder and doesn't seem to have changed anything.
    I'll contact Microsoft support I think.
    I may have missed something but the motherboard in your System Specs does not show a Bluetooth adapter as part of it nor does it show Wi-Fi/Wireless Networking adapter.
    GIGABYTE - Motherboard - Socket 1151 - GA-B150M-D3H (rev. 1.0)

    Haven't seen many Desktops having Bluetooth, usually is a third-party USB dongle [which I use on a Desktop to pair with a PDA]. Many models of Notebooks include Bluetooth and it's usually part of the Wi-Fi adapter. If you've added the Bluetooth dongle you should have gotten a driver disc or have to go the maker's site to get the drivers. Mine is a Broadcom 2046 Bluetooth 2.1 USB UHE Dongle. Bottom line, without the adapter there is no ability to make a connection with a particular machine.
      My ComputerSystem Spec

 
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