USB not working / error26 - Maybe driver after installing Win10?

  1. Posts : 25
    Win10 Home 64 bit

    USB not working / error26 - Maybe driver after installing Win10?


    I recently did a clean install of Windows 10 Home.
    My computer has:
    1. standard built in USB ports (to the motherboard),
    2. PCI USB 2 card
    3. PCI USB 3 card

    For some reason, only the built in USB ports work properly.
    The USB3 card works with external drives, but no other hardware (eg .webcam)

    The other USB 2 card seems to have a yellow exclamation in the device manager.
    - VIA Rev 5 or later USB Universal Host Controller
    - VIA USB Enhanced Host Controller

    The 'device status' under properties says: "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)"

    I have tried to update the drivers using Driver Boost / Drive Easy and it does not find anything more recent.

    (The Enhanced Host Controller is a Intel ICH10 Family)

    This is very frustrating as I need these ports - does anyone have any advice in order to resolve this?

    Attached Thumbnails Attached Thumbnails USB not working / error26 - Maybe driver after installing Win10?-error.png   USB not working / error26 - Maybe driver after installing Win10?-error2.png  
      My Computer

  2. Berton's Avatar
    Posts : 8,122
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint, Win7 Pro

    Sounds like you do need to install drivers for the 2 Add-in cards. Support for the onboard ports is provided by the chipset drivers, usually on a CD that came with the motherboard or built into Windows. The Add-in cards may have come with drivers [mine did] or get them from the vendor's site.
      My Computer

  3. Posts : 25
    Win10 Home 64 bit
    Thread Starter

    Thanks - I assume vendor drivers will resolve my problem, however I don't know who the vendor is for these cards anymore as they were 'generic' cards, nor do I have the drivers that may have come with them.

    I was hoping that given these are simply USB ports, I was hoping there are Windows drivers or other common drivers that I could download.
      My Computer


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