1.    29 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 1
    win 10 pro

    Win 10 pro no longer recognizes external backup HD

    Win 10 no longer recognizes the external 2TB Fantom Drive for backup.
    1. Uninstalled the drive using device manager. Cold booted.
    2. Plugged in the HD (external power and 3.0 USB connection)
    3. Does it's set up thing. Then there is a ! on the USB attached SCSI Mass storage device. It flashes briefly then the light goes out.
    When doing a cold boot with the drive attached the light stays on thru the boot process, then goes out.
    4. Tried updating driver - says most recent drive is already installed.
    Went to properties Code 38 error message previous instance of device driver still in memory.
    5. Location: Port_#17.Hub_0003
    6. Driver details C\windows\system32\drivers\uaspstor.sys. Driver version 10.0.10586.0 Can't be renamed or deleted.
    7. Events: Device USB\VID_174C&PID_55AA\MSFT30123456789012 could not be migrated.
    29-Jun-16 15:59:04 device deleted
    29-Jun-16 15:59:45 Device not migrated
    29-Jun-16 15:59:45 device configured (uaspstor.inf)
    29-Jun-16 15:59:45 device not started (UASPStor)

    The drive used to work on my win 10 pro for backup. Got disconnected, and the error was to effect disconnected too long. Since then the laptop no longer recognizes the HD. I did a complete format of the HD. It still wasn't recognized by my laptop.
    This HD works beautifully doing backup for my husband's win 10 home machine. No problem @ all!

    I'm really frustrated!!!!
    Thank you in advance for assistance

    Update, the external HD is now being recognized suddenly it is working. I did a system diagnostic report. Shows all kinds of errors, but the back up is working.
    See error report. i don't understand what it is telling me to do. A specific explanation of how to fix this would be appreciated.
    Symptom: [IMG]res://wdc.dll/error.gif[/IMG]
    A service is reported as having an unexpected error code
    Cause: One or more services has failed. The service did not stop gracefully, suggesting the service may have crashed or one of its components stopped in an unsupported way.
    Details: Service exited with code not equal to 0 or 1077
    Resolution: Restart the service
    Related: Performance Diagnosis

    Symptom: [IMG]res://wdc.dll/error.gif[/IMG]
    Device cannot start.
    Cause: A device has a configuration problem that prevents it from starting properly.
    Details: The device, Insyde Airplane Mode HID Mini-Driver, cannot start properly. It may not have the correct driver installed or may be experiencing a hardware failure. The Plug and Play ID for this device is ACPI\PNPC000\1.
    Resolution: 1. Verify the correct driver is installed.
    2. Try updating the drivers using Windows Update.
    3. Check with the manufacturer for an updated driver.
    4. Attempt to uninstall and then reinstall the device using Device Manager.
    Related: Explanation of Error Codes Generated by Device Manager
    Manage Devices in Windows
    Last edited by majormom; 30 Jun 2016 at 11:29. Reason: Updated info
      My ComputerSystem Spec


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