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  1.    27 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 18
    Windows 10

    one of my drive seems incompatable with one of my usb plug


    Hi, I was experiencing an error 0x80070079 report when i was transferring a 13GB file from my computer to a usb drive through usb3.0 with a lightning bolt next to the ss symbol. I tried to format my drive, and too failed to succeed. Then i did some experiments, first, try to transfer the same file through the same port to a different drive, the result was a success, no problem there. Then try to first format then transfer the same file to the drive previous experiencing error with another usb plug with only the ss symbol, the result was a success too, then I repluged the same drive back to the one with ss lightning bolt, the problem occurred again. So whats the deal here?? are there anyway to fix this?? is it a windows 10 problem??

    hope someone can help.
    Many thanks!!
    Keith
      My ComputerSystem Spec
  2.    27 Jun 2016 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,986
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by keithktam View Post
    Hi, I was experiencing an error 0x80070079 report when i was transferring a 13GB file from my computer to a usb drive through usb3.0 with a lightning bolt next to the ss symbol. I tried to format my drive, and too failed to succeed. Then i did some experiments, first, try to transfer the same file through the same port to a different drive, the result was a success, no problem there. Then try to first format then transfer the same file to the drive previous experiencing error with another usb plug with only the ss symbol, the result was a success too, then I repluged the same drive back to the one with ss lightning bolt, the problem occurred again. So whats the deal here?? are there anyway to fix this?? is it a windows 10 problem??

    hope someone can help.
    Many thanks!!
    Keith
    I've encountered similar issues and even have a few USB Thumb drives with the issue. What I've determined is the USB 3.0 ports are backward compatible with USB 2.0 devices but the usually older USB 2.0 devices are not forward compatible with USB 3.0 ports. I've seen it also with a printer that would lose communication with the computer's USB 3.0 port after printing only half a page but worked fine in a USB 2.0 port. Older mice have been a problem with USB 3.0 but not with USB 2.0 on the same machine. Booting with a USB keyboard is problematic as the BIOS usually has a Legacy USB setting for it but there's no drivers for USB 3.0 until the OS has loaded and/or motherboard drivers were installed.
      My ComputerSystem Spec
  3.    27 Jun 2016 #3
    Join Date : Jun 2016
    Posts : 18
    Windows 10
    Thread Starter

    Quote Originally Posted by Berton View Post
    I've encountered similar issues and even have a few USB Thumb drives with the issue. What I've determined is the USB 3.0 ports are backward compatible with USB 2.0 devices but the usually older USB 2.0 devices are not forward compatible with USB 3.0 ports. I've seen it also with a printer that would lose communication with the computer's USB 3.0 port after printing only half a page but worked fine in a USB 2.0 port. Older mice have been a problem with USB 3.0 but not with USB 2.0 on the same machine. Booting with a USB keyboard is problematic as the BIOS usually has a Legacy USB setting for it but there's no drivers for USB 3.0 until the OS has loaded and/or motherboard drivers were installed.
    good to hear your side of the issue! the thing is that i double checked my problematic drive, it is indeed an USB 3 device, so that really puzzles me... and also I having been experiencing on and off drive detection issue with that usb drive, could it just simply be the drive has grown faulty??
      My ComputerSystem Spec
  4.    27 Jun 2016 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,986
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Is the USB cable the one that came with the drive? The inside of the plugs on mine are blue as are the ports on the computers. To get the USB 3.0 speeds all parts involved have to be SS rated, for example can't use a USB 2.0 extension cable between the port and a USB 3.0 cable. All my USB 3.0 cables only fit a USB 3.0 device and have the standard USB plug for the computer end, either black or white for USB 2.0 and blue for USB 3.0.
      My ComputerSystem Spec
  5.    27 Jun 2016 #5
    Join Date : Jun 2016
    Posts : 18
    Windows 10
    Thread Starter

    Quote Originally Posted by Berton View Post
    Is the USB cable the one that came with the drive? The inside of the plugs on mine are blue as are the ports on the computers. To get the USB 3.0 speeds all parts involved have to be SS rated, for example can't use a USB 2.0 extension cable between the port and a USB 3.0 cable. All my USB 3.0 cables only fit a USB 3.0 device and have the standard USB plug for the computer end, either black or white for USB 2.0 and blue for USB 3.0.
    yes, the cable came with the device. The cable has ss symbol and "B" on it.
      My ComputerSystem Spec
  6.    27 Jun 2016 #6
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    It sounds as though the cable that doesn't work is a Thunderbolt cable. Only use that cable on devices and ports that support it.

    Standard USB symbols on connectors:
    Click image for larger version. 

Name:	3644.USB_2D00_C-image-2.png 
Views:	1 
Size:	22.0 KB 
ID:	87078

    Use the correct cable for the device and the port.
      My ComputerSystem Spec
  7.    28 Jun 2016 #7
    Join Date : Jun 2016
    Posts : 18
    Windows 10
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    It sounds as though the cable that doesn't work is a Thunderbolt cable. Only use that cable on devices and ports that support it.

    Standard USB symbols on connectors:
    Click image for larger version. 

Name:	3644.USB_2D00_C-image-2.png 
Views:	1 
Size:	22.0 KB 
ID:	87078

    Use the correct cable for the device and the port.
    I think the "B" simply refer to as B type plug. I have just tested with my another drive that made by the same company with a ss B symbol on the cable, the result was fine.
      My ComputerSystem Spec
  8.    28 Jun 2016 #8
    Join Date : Jun 2016
    Posts : 18
    Windows 10
    Thread Starter

    haha, I did another experiment, this time i swapped the cable, and it works fine now, must be the cable aged to faulty....
      My ComputerSystem Spec
  9.    28 Jun 2016 #9
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by keithktam View Post
    .....
    Hi, I was experiencing an error 0x80070079 report when i was transferring a 13GB file from my computer to a usb drive through usb3.0 with a lightning bolt next to the ss symbol.
    .....
    Quote Originally Posted by keithktam View Post
    I think the "B" simply refer to as B type plug. I have just tested with my another drive that made by the same company with a ss B symbol on the cable, the result was fine.
    Yeah and USB used to be so simple ... one plug rules them all.

    I was referring to the lightning bolt next to the ss symbol - was the lightning bolt on the cable or on the machine? Just curious ..., either way, there seems to have been a mismatch (no kidding Bill )

    Glad you sorted it out.
      My ComputerSystem Spec
  10.    28 Jun 2016 #10
    Join Date : Jun 2016
    Posts : 18
    Windows 10
    Thread Starter

    the lightning bolt was one the machine, but it has no "arrow" at the "tail", it is more like an electricity symbol, it googled it a little bit, it said it is an usb plug that can charge you device even when the laptop is off, though mine one is a desktop, so don't know why they put the feature there.
      My ComputerSystem Spec

 
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