1. Joined : Jun 2016
    Posts : 3
    windows 10 64-bit Operating System, x64-based processor
       26 Jun 2016 #1

    Windows 10 - no sound on certain files

    I just installed Windows 10 on my PC. I have had it on my laptop for a while. The install was perfect except for one problem - sound on certain files.

    I have a sound card installed with the SB X-Fi Xtreme Audio Driver version 1.4.90 driver software installed. Most things have fine sound, example: youtube videos. Some files have no sound, (I think the sound starts for the first second and then fades out?). An example is a .mov file I just got emailed. I tried the clip on my laptop which is also windows 10. The sound is fine there.

    For the .mov file I have played it back in the default player, vlc and quicktime, all the same problem.

    I have installed the latest driver for the audio card. I also tried removing the current drivers and letting windows install the default, and also removing and then installing the drivers myself.

    I have not been able to get sound on the video clip. I have noticed the problems on other clips also.

    Any clues appreciated, I am stymied.
      My System SpecsSystem Spec

  2. Joined : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home
       27 Jun 2016 #2

    Hi @macmiller.

    If it is only the .mov, uninstall your Quick Time Player and install a fresh downloaded copy of the latest version of QuickTime.

    If still it behaves the same, open the video in VLC, go to Tools> Media Information > Codec.
    Take a screenshot of this window and let us see it.
      My System SpecsSystem Spec

  3. Joined : Jun 2016
    Posts : 3
    windows 10 64-bit Operating System, x64-based processor
       28 Jun 2016 #3

    still problems

    I played with some settings in GOM player and VLC and started getting sound on that clip although in VLC player it sounds like it is in a cave. There is no sound in Windows Movies & TV, or quicktime player (which I uninstalled and installed latest versions).

    Embedded videos now have no sound on firefox but seem OK on opera and chrome.

    I have attached a clip showing my settings.
    Attached Thumbnails Attached Thumbnails 160628_snip1.JPG  
      My System SpecsSystem Spec

  4. Joined : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home
       28 Jun 2016 #4

    This audio codec should be natively played in both VLC and QT.
    If not, then it might be either a settings related issue or a codec corruption.

    As the first attempt, Reset the preferences in VLC media Player.
    Open VLC. Go to Tools > Preferences > Reset Preferences.
    Click image for larger version. 

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    If still it behaves the same, I would suggest you to re-mux the video with a different audio codec. There are many freeware tools that can do it, I prefer AVIdemux for this purpose.
    1. Download and Install AVIDemux.

    2. Open it, drag the video in the window.
    Click image for larger version. 

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    3. Under Audio Codec, Set it to either AAC, or AC3 or MP3.
    Click image for larger version. 

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    Then, File > Save.
    Click image for larger version. 

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    5. In the save dialog, dont forget to put the extension name, .avi.
    Click image for larger version. 

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    Hopefully the issue will be gone then.
      My System SpecsSystem Spec

  5. Joined : Jun 2016
    Posts : 3
    windows 10 64-bit Operating System, x64-based processor
       28 Jun 2016 #5

    When I reset VLC it stopped playing back with sound. As I knew that I had tweaked something to get sound with VLC I went back looking through the options. Under Audio->Audio Device 'default' was selected. I changed this to 'Digital Audio Interface (SB X-Fi Xtreme Audio)' and it started working fine after that.

    I tried the suggestions with AVIdemux but all had no sound on the clip.

    Then I went into Control Panel->Sound and disabled Speakers/SB X-Fi Xtreme Audio. After that the Digital Audio Interface was the only active playback device.

    Now everything appears to be fixed. Thanks.
      My System SpecsSystem Spec

  6. Joined : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home
       29 Jun 2016 #6

    macmiller said: View Post

    Now everything appears to be fixed. Thanks.
    Well done!
      My System SpecsSystem Spec


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