No external devices issue-why?

Slartybart · 02 Jul 2016

binks said:

Thx:)
So it looks like I haven't run it cause it looks like this
I did all the rest. Unzipped and started .exe from x64(my Windows is 64bit). That's why I was asking how to run it.
Also I've tried few different cables.

Ok, that rules out cables - thanks.

Thanks for the screen shot of DriveCleanup - you are definitely not launching it correctly

It should be really simple - don't over think it

Don't launch command prompt to execute the program.
Don't use Run

Use this as an example to get DriveCleanup to do it's job.

That's all there is to it.
Still, there's no guarantees that it will solve the issue ... it's a place to start trouble shooting

If you want to see if MS can help solve the issue, sure give them a call.

Keep in mind that going to different sites or calling MS makes it really hard to help you here on TenForums. The trouble shooting chain gets lost - one site tells you this, MS does that... TF members helping don't know what has been tried so there might be repeated suggestions that you've already tried. It gets frustrating for members on both sides of your monitor.

I'll stop posting suggestions until you get back from the MS session. Don't worry, I'm not quitting (I really only just got started

).

binks · 02 Jul 2016

It works. Finally. I did what I should have done at the start. So I've called M$ technical support. All they did, and it was solved by the phone, was asked me to run some build in Windows troubleshooting(control pannel->troubleshooting). Now in my USB tree in Device manager appeared new entry. It looks like ->

No external devices issue-why?-device-manager-fixed.jpg

Woman also told me that in my ver of W10 which is Windows 10Pro x64 there is a way to disable automatic windows updates. I didn't know that there is a way for this at all. She told me that the win registry needs to be altered for this(I'm assuming that like 1 entry needs to be changed and not whole registry) and as this is lvl2 support, someone will call me tomorrow.I'm writing this bit about updates as it appears that I was right in the first place. It was some stupid update installed without my knowledge, that broke this USB.

Slartybart · 02 Jul 2016

Glad you got it sorted.

Do you recall which trouble shooter?
I would guess Hardware and Devices.

binks · 02 Jul 2016

Slartybart said:

Glad you got it sorted.

Do you recall which trouble shooter?
I would guess Hardware and Devices.

Now that I've just come back from shopping, I can't remember, sorry, but I imagine you are right. All I recall is that she asked me to go to control panel and open Troubleshooting. That's all. Maybe later it'll come back to me.

fdegrove · 02 Jul 2016

Hi,

Do you recall which trouble shooter? I would guess Hardware and Devices.

Must be.

Either way glad it's sorted now.

I'm pretty certain SlartyBart's idea of using driveclean up proggie would have achieved the same in the end.

Time to make a good full backup of that machine, Binks.

Cheers,