No external devices issue-why? Solved

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  1. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       02 Jul 2016 #21

    binks said: View Post
    So it looks like I haven't run it cause it looks like this
    I did all the rest. Unzipped and started .exe from x64(my Windows is 64bit). That's why I was asking how to run it.
    Also I've tried few different cables.
    Ok, that rules out cables - thanks.

    Thanks for the screen shot of DriveCleanup - you are definitely not launching it correctly

    It should be really simple - don't over think it
    Don't launch command prompt to execute the program.
    Don't use Run

    Use this as an example to get DriveCleanup to do it's job.

    Click image for larger version. 

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    That's all there is to it.
    Still, there's no guarantees that it will solve the issue ... it's a place to start trouble shooting

    If you want to see if MS can help solve the issue, sure give them a call.

    Keep in mind that going to different sites or calling MS makes it really hard to help you here on TenForums. The trouble shooting chain gets lost - one site tells you this, MS does that... TF members helping don't know what has been tried so there might be repeated suggestions that you've already tried. It gets frustrating for members on both sides of your monitor.

    I'll stop posting suggestions until you get back from the MS session. Don't worry, I'm not quitting (I really only just got started ).
      My ComputerSystem Spec

  2.    02 Jul 2016 #22

    It works. Finally. I did what I should have done at the start. So I've called M$ technical support. All they did, and it was solved by the phone, was asked me to run some build in Windows troubleshooting(control pannel->troubleshooting). Now in my USB tree in Device manager appeared new entry. It looks like ->Click image for larger version. 

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    Woman also told me that in my ver of W10 which is Windows 10Pro x64 there is a way to disable automatic windows updates. I didn't know that there is a way for this at all. She told me that the win registry needs to be altered for this(I'm assuming that like 1 entry needs to be changed and not whole registry) and as this is lvl2 support, someone will call me tomorrow.I'm writing this bit about updates as it appears that I was right in the first place. It was some stupid update installed without my knowledge, that broke this USB.
      My ComputerSystem Spec

  3. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       02 Jul 2016 #23

    Glad you got it sorted.

    Do you recall which trouble shooter?
    I would guess Hardware and Devices.
      My ComputerSystem Spec

  4.    02 Jul 2016 #24

    Slartybart said: View Post
    Glad you got it sorted.

    Do you recall which trouble shooter?
    I would guess Hardware and Devices.
    Now that I've just come back from shopping, I can't remember, sorry, but I imagine you are right. All I recall is that she asked me to go to control panel and open Troubleshooting. That's all. Maybe later it'll come back to me.
      My ComputerSystem Spec

  5.    02 Jul 2016 #25


    Do you recall which trouble shooter? I would guess Hardware and Devices.
    Must be.

    Either way glad it's sorted now.

    I'm pretty certain SlartyBart's idea of using driveclean up proggie would have achieved the same in the end.

    Time to make a good full backup of that machine, Binks.

      My ComputersSystem Spec

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