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How to identify and solve a potential SSD problem
I have a strange issue and am beating myself to trying to fix it.
My system:
I'm running Windows 10 Pro X64 Version 1511 on an ASUS i7 computer
System drive is an OCZ 256G SSD
Second drive is a 2TB HDD
Here is what is happening:
-After a system boot a week ago, I got an AVG error message and my mouse wasn't working and I was unable to load all metro style apps as well as "services.msc"
-I deleted the mouse drivers and reinstalled it. (that worked)
-I deleted AVG and reinstalled it. (that worked)
-Ran a full scan with both AVG and Malware bytes - All was OK.
-After another boot, I got a message saying disk errors, restart to fix drive errors
-I restarted and chkdsk ran to 43% then booted normally
-After another boot, the mouse and AVG again were not working.
-I deleted the mouse drivers and reinstalled, deleted AVG and installed Avast and ran a full Avast scan - all OK
-The above process was repeated several times.
-After the latest boot, the mouse wasn't working again (I reinstalled drivers and it now works) and Avast is not working.
My further problem solving:
-I tried a SFC (System file checker) - it failed to run
-I tried Dsim fix - it failed (https://www.tenforums.com/software-apps/53926-cant-open-metro-style-windows-app.html#post710495)
- I ran CrystalDiskInfo and it didn't identify any SSD problems. I tried to check the OCZ site to see if they had any utilities that may help to problem solve but their site is down for maintenance.
-Based on advice from the above thread, I'm posting here.
I suspect that I have SSD problem but CrystalDiskInfo seemed to tell me it was OK and I can't get the OCZ site to see if they have any diagnostic utilities.
The bottom line...
-Something is constantly shutting down my mouse,my Anti-Virus program and preventing me from loading all Metro style apps.
-Everything on the HDD seems to be OK (That's where my data and most programs are installed)
Does anyone have suggestions before I try a Repair Install?
Edit June 24.....
The Toshiba/OCZ site is now up. I downloaded and installed the OCZ SSD Utility. It tells me that all is well.
The fact that I'm getting Windows notices that there are hard drive (SSD) errors makes it sound like a hardware problem. However, the fact that my mouse and A/V program continually get shut down make it seem more like a virus. I have always run a firewall and an A/V program and don't open unknown file attachments. The computer has been scanned with AVG, MalwareBytes and Avast and nothing was identified. I'm stumped!
Last edited by dsscottage; 24 Jun 2016 at 09:31.