Windows 10: Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520

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  1. Posts : 5,011
    Windows 10 Pro X64 15063.138
       14 Apr 2015 #1

    Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520


    Duplicate thread, sorry.
    Attached Thumbnails Attached Thumbnails 5HG1D Compatability Prob.jpg   Dell15RDevnan3.jpg   Dell15RDevnan5.jpg   Dell15RDevnan4.jpg   Dell15RDevnan2.jpg  

    Dell15RDevnan1.jpg  
      My ComputersSystem Spec


  2. Posts : 5,011
    Windows 10 Pro X64 15063.138
    Thread Starter
       14 Apr 2015 #2

    Ran the Intel Driver Update Utility again to capture the errors:

    Click image for larger version. 

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ID:	16775

    Click image for larger version. 

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ID:	16776
      My ComputersSystem Spec


  3. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       15 Apr 2015 #3

    First determine which chipset your machine has ... I think Speccy will tell you.

    There are two (C216 & C220)

    Then try installing the Chipset drivers for the device.
    Intel Download Center

    When the USB 3.0 driver is installed check Dev Mgr.
    If the BT device (root\amppal) is still unknown, see if this helps. You'll have to dig a bit to find the exact device, some cards are half cards and share 802.11

    http://www.intel.com/support/wireles.../CS-032541.htm
      My ComputerSystem Spec


  4. Posts : 5,011
    Windows 10 Pro X64 15063.138
    Thread Starter
       18 Apr 2015 #4

    Thanks, will give it a shot.
      My ComputersSystem Spec


  5. Posts : 5,011
    Windows 10 Pro X64 15063.138
    Thread Starter
       19 Apr 2015 #5

    Speccy doesn't ID the chipset:

    Click image for larger version. 

Name:	Dell-15R-Speccy.jpg 
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ID:	17132

    or is it the Southbridge number: HM77
      My ComputersSystem Spec


  6. Posts : 8,790
    Windows 10 Pro X64
       19 Apr 2015 #6

    Have you tried the drivers from Dell?

    http://www.dell.com/support/home/us/...r-5520/drivers
      My ComputerSystem Spec


  7. Posts : 5,011
    Windows 10 Pro X64 15063.138
    Thread Starter
       19 Apr 2015 #7

    I've tried all 4 Chipset drivers. Do you see others I should try?
      My ComputersSystem Spec


  8. Posts : 8,790
    Windows 10 Pro X64
       19 Apr 2015 #8
      My ComputerSystem Spec


  9. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       20 Apr 2015 #9

    One of the warnings was for the chioset and one was for BT. IME and inf naming are usually the culprits.

    Skip that for now and try the BT drivers

    Three on the Dell site Dude listed (thanks!)

    http://www.dell.com/support/home/us/...driverId=GR38D

    http://www.dell.com/support/home/us/...driverId=7FPWR

    http://www.dell.com/support/home/us/...driverId=XR83W

    If you PUBLISH your Speccy report that would help a lot
    System information or the dmTool output work just as well - I find it easier to read the Speecy.

    Bill
    .
      My ComputerSystem Spec


  10. Posts : 5,011
    Windows 10 Pro X64 15063.138
    Thread Starter
       23 Apr 2015 #10

    I'll try the drivers linked.

    Here is my Speccy report: LaptopSpeccy.txt
      My ComputersSystem Spec


 
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