Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520

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  1. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #1

    Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520


    Duplicate thread, sorry.
    Attached Thumbnails Attached Thumbnails Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520-dell15rdevnan1.jpg   Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520-dell15rdevnan2.jpg   Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520-dell15rdevnan3.jpg   Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520-dell15rdevnan4.jpg   Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520-dell15rdevnan5.jpg  

    Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520-5hg1d-compatability-prob.jpg  
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  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
    Thread Starter
       #2

    Ran the Intel Driver Update Utility again to capture the errors:

    Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520-intel-drupderr.jpg

    Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520-5hg1d-compatability-prob-2.jpg
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  3. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #3

    First determine which chipset your machine has ... I think Speccy will tell you.

    There are two (C216 & C220)

    Then try installing the Chipset drivers for the device.
    Intel Download Center

    When the USB 3.0 driver is installed check Dev Mgr.
    If the BT device (root\amppal) is still unknown, see if this helps. You'll have to dig a bit to find the exact device, some cards are half cards and share 802.11

    http://www.intel.com/support/wireles.../CS-032541.htm
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  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
    Thread Starter
       #4

    Thanks, will give it a shot.
      My Computers


  5. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
    Thread Starter
       #5

    Speccy doesn't ID the chipset:

    Two yellow shields for bluetooth devices. Dell Inspiron 15R 5520-dell-15r-speccy.jpg

    or is it the Southbridge number: HM77
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  6. Posts : 16,623
    Windows 11 Pro X64
       #6

    Have you tried the drivers from Dell?

    http://www.dell.com/support/home/us/...r-5520/drivers
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  7. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
    Thread Starter
       #7

    I've tried all 4 Chipset drivers. Do you see others I should try?
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  8. Posts : 16,623
    Windows 11 Pro X64
       #8
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  9. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #9

    One of the warnings was for the chioset and one was for BT. IME and inf naming are usually the culprits.

    Skip that for now and try the BT drivers

    Three on the Dell site Dude listed (thanks!)

    http://www.dell.com/support/home/us/...driverId=GR38D

    http://www.dell.com/support/home/us/...driverId=7FPWR

    http://www.dell.com/support/home/us/...driverId=XR83W

    If you PUBLISH your Speccy report that would help a lot :)
    System information or the dmTool output work just as well - I find it easier to read the Speecy.

    Bill
    .
      My Computer


  10. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
    Thread Starter
       #10

    I'll try the drivers linked.

    Here is my Speccy report: LaptopSpeccy.txt
      My Computers


 

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