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  1.    24 Jun 2016 #21
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,170
    Windows 10 IoT

    Another option is roll back driver, It should be listed under the driver tab in properties for that device in device manager. It may be grayed out?
      My ComputerSystem Spec
  2.    24 Jun 2016 #22
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    I uninstalled it but nothing has changed. Monitor still frozen in log on.
      My ComputerSystem Spec
  3.    24 Jun 2016 #23
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    Roll back driver is grayed out.
      My ComputerSystem Spec
  4.    24 Jun 2016 #24
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,170
    Windows 10 IoT

    I don't know what to tell you to do? I had a similar issue with DisplayLink in some of the early Windows 10 builds. I have a USB 3 external monitor I use with my laptop. Windows insisted on installing a driver that didn't work. I had to go back to Windows 8.1 until it was sorted.
    It may seem extreme, but you could start over with a clean install. or do a Reset?
    Reset Windows 10
      My ComputerSystem Spec
  5.    24 Jun 2016 #25
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,170
    Windows 10 IoT

    If you have system restore enabled you could go back to a date before this happened?
      My ComputerSystem Spec
  6.    24 Jun 2016 #26
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    As you can tell I don't know a lot, so how do I do a clean install, what's the worst case scenario if I do that or reset windows 10? What's the difference between reset and clean install? Will I loose any information or settings?
      My ComputerSystem Spec
  7.    24 Jun 2016 #27
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,170
    Windows 10 IoT

    Have a look at these tutorials, https://www.tenforums.com/tutorials/?...%20and%20Setup

    I don't have time for more info at the moment, I have to go. I'll post better info tomorrow when I have more time.
      My ComputerSystem Spec
  8.    25 Jun 2016 #28
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    Thanks to everyone for your help and advice to a windows 10 novice!
      My ComputerSystem Spec
  9.    25 Jun 2016 #29
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,170
    Windows 10 IoT

    Reset Here's what will happen:

    • All your personal files and apps will be removed.
    • All user accounts will be removed.
    • Your PC settings will be changed back to their defaults.
    • If you have more than one drive (partition) on the Windows disk, you will have the option to remove all files on only the Windows drive or all drives on the disk.


    A clean install is one step further and wipes everything.
    If you are logged in currently with a Microsoft ID, and have Sync turned on. Some settings and info is backed up, and will be synced into your new install. IE favorites, any login info you told it to remember. The same thing will happen on a reset. Some customizations will sync in. Logon screen, lock screen, desktop wallpaper. Some other customization settings too.

    Did you try system restore? Also look in Control panel > Programs and Features for anything labeled ASUS. If the docking station driver/utility is listed uninstall it from there. Also look in Settings > System > Apps & Features.
      My ComputerSystem Spec
  10.    25 Jun 2016 #30
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    I finally got an adapter to connect the screen directly into the laptop, bypassing the docking station and it works!!!
    The docking station still works for the keyboard and USB ports. Do you know what the problem actually is? I suppose I will wait till Windows fixes it, then use the docking station again.
    Thanks so much for your advice and support. I've learned so much the last few days talking to you.
    Best regards
    Lizzy
      My ComputerSystem Spec

 
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