Second Monitor Screen Frozen after Update Solved

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  1.    23 Jun 2016 #11

    Can you post the make model of your docking station? What connections does it use on the laptop?
      My ComputerSystem Spec

  2.    23 Jun 2016 #12

    If it connects to your laptop with only a USB cable, then it does have a GPU inside. If that is true, and based on what you posted above, its a driver issue.
      My ComputerSystem Spec

  3. Posts : 191
    Windows 10 Home 64-bit
    Thread Starter
       24 Jun 2016 #13

    Going to buy a VGA to mini VGA or Micro HDMI adapter today to to connect the monitor directly to the laptop and see if that works.
      My ComputerSystem Spec

  4. Posts : 191
    Windows 10 Home 64-bit
    Thread Starter
       24 Jun 2016 #14

    Sorry missed your reply. The docking station is Asus 3.0 HZ-2 and it does connect to the laptop with a USB 3 cable.
      My ComputerSystem Spec

  5.    24 Jun 2016 #15

    Ah, see that makes a big difference. It's not using pass-through. It has a USB to VGA graphics adapter in it. It's most likely a driver issue. You need to go to the ASUS support site for that device and look for a Windows 10 driver. A Windows 8 or 8.1 driver will likely work too.

    This link may not work, but I'll post it anyway, I went ASUS Canada, Support, and pasted in Asus 3.0 HZ-2 in the search box. They have Windows 10 drivers listed for it.
      My ComputerSystem Spec

  6. Posts : 191
    Windows 10 Home 64-bit
    Thread Starter
       24 Jun 2016 #16

    Thanks for that. Which of the 2 drivers should I download?
    Attached Thumbnails Attached Thumbnails Docking drivers.png  
      My ComputerSystem Spec

  7.    24 Jun 2016 #17

    If it was me I'd go for the newer one, top of the list.
      My ComputerSystem Spec

  8. Posts : 191
    Windows 10 Home 64-bit
    Thread Starter
       24 Jun 2016 #18

    Unfortunately it's not that. My installed driver is a newer version.
    Click image for larger version. 

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    Back to the drawing board!
      My ComputerSystem Spec

  9.    24 Jun 2016 #19

    OK, windows must be installing a driver on its own, only its not working? I have to think about it for a bit, not sure what to do now?
      My ComputerSystem Spec

  10.    24 Jun 2016 #20

    Lizzy said: View Post
    Hi again,
    don't know if this is relevant, when I go to Device Manager, under universal serial bus controllers there is an unknown usb device (set address failed). When I look at "general" says windows has stopped this device because it has reported problems (code 43). When I try to update driver it tells me - best driver is installed. Under "events" - could not be migrated.
    It means nothing to me but hopefully it does to you.
    Go back into device manager, find that device, and delete or uninstall it. Then reboot, cross your fingers, and hope it reinstalls OK.
      My ComputerSystem Spec

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