Windows 10: Dell M3800 - potential screen issue or software artefacts? Pictures a

  1. Posts : 5
    Windows 10 Pro
       20 Jun 2016 #1

    Dell M3800 - potential screen issue or software artefacts? Pictures a

    Hi all, over the last few days I've seen a bit of flickering on my laptop screen. I have a 24" external screen attached via HDMI also but it is not exhibiting issues. I had my screen replaced last month due to a few too many dead pixels, so just trying to highlight if this is a screen problem or a software problem.. as it's unclear to me.

    Overview of issue;
    - Initially the grey overlay would flicker on/off very quickly. This has happened over last 3 or 4 days, but it didn't persist
    - This morning I noticed heavy flickering and then the grey overlay/artefacts seemed to just remain on the about 7/8th of the laptop screen. The whole screen was never affected.
    - I tried doing a print-screen, and it printed my screens normally, the grey overlay/artefacts did not appear in my print-screen.
    - I tried to leave extended desktop mode, and switched my display scaling on/off - the problem persisted.
    - I restarted my laptop and on the sign-in screen the problem was still there
    - I restarted it again and then disabled my external monitor once I got into windows, and my laptop screen came back
    - I re-enabled my external screen, noticed the same flickering, and disabled it again.
    - Laptop screen is still back and hasn't flickered since i disabled the external monitor.

    Took a few photos of it when it happened... any thoughts would be great. Bit bamboozled by this one..
    Attached Thumbnails Attached Thumbnails IMG_20160620_120111.jpg   IMG_20160620_121633.jpg  
      My ComputerSystem Spec

  2. Posts : 5
    Windows 10 Pro
    Thread Starter
       20 Jun 2016 #2

    I got a guy from Dell on chat who says, based on looking at these two photo's alone, that I should be updating my BIOS. If that fails, we would 'isolate' the problem further.

    Can anyone add colour to that? He sounds like he's completly guessing
      My ComputerSystem Spec


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