Windows 10: scanner and printer

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  1.    11 Apr 2015 #1

    scanner and printer

    build 10049; i'm able to print but when i scan i get this error message ; i change location but i get the same error; can some one help, sure appreciated
    Attached Thumbnails Attached Thumbnails scanner.png  
      My ComputerSystem Spec

  2. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       11 Apr 2015 #2

    The scan app doesn't seem to be ready for prime time.

    I tried pressing Show more and changing the destination, when that failed, I changed security (full control) on the folder to all authenticated users, everyone, and even my own user ID - nothing helped.

    I think there's a principal specific to apps but I need to look for the exact name. If I find anything that helps, I'll post it - in the mean time, see if you can scan using the native function

    Control Panel -> Devices and Printers
    Double click on your device and select scan

    The process on my machine was a bit odd, it asked about groups and imports. I just gave it a name, bobsyouruncle, and that created a folder in my Pictures folder (C:\Users\Slartybart\Pictures\2015-04-11 bobsyouruncle)

    Please give MS feedback and I'll +me to it.
      My ComputerSystem Spec

  3.    11 Apr 2015 #3


    that way it works, is funny but with the app i can even view the document but just would not let me save it , i think i'll try re installing the app see if it works, thanks again
      My ComputerSystem Spec

  4.    27 Aug 2015 #4

    Same problem with Canon MF4770n printer/scannerfax

    I can print to the printer on my local network okay but when I try to scan, I get the message (attached) that it can't find the scanner. I have downloaded all the driver files from Canon as well as deleting and reinstalling the MF4770n with no joy. (64 bit system) Help!!!
    Attached Thumbnails Attached Thumbnails 2015_08_27_17_37_321.png  
      My ComputerSystem Spec

  5.    27 Aug 2015 #5

    lol, I can print but only on B&W
    since the upgrade I have a Brother MFC
      My ComputerSystem Spec

  6.    15 Dec 2015 #6

    I cannot use my scanner either with Windows 10. I have the Canon MF4690, it prints but does not scan. I removed all drivers, updated to the latest and installed a patch from the CanonUSA site but nothing works. It worked fine on Windows 7.
      My ComputerSystem Spec

  7. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       15 Dec 2015 #7

    Have you installed the latest up to date drivers from the source not the Microsoft ones
    I have pinned my Scan app to tiles so when I need it I just click on that.
      My ComputerSystem Spec

  8.    15 Dec 2015 #8

    I got my drivers from They also had a patch which I installed. The scanner does not work same error as the other poster.
      My ComputerSystem Spec

  9. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       15 Dec 2015 #9

    Someone on this forum had printer trouble and it worked out it was their antivirus stopping it.
    They were using Zone Alarm and it was stopping the printer/scanner from working.
      My ComputerSystem Spec

  10.    15 Dec 2015 #10

    I disabled my Anti virus, it's still not working. It worked fine on Win 7, upgraded to 10 and it stopped working. Although I updated the drivers from Canon, the scanner driver is dated 2007. I also have VMWare workstation and I ran my Win 7 container from the same host machine and it communicates fine with the scanner.
      My ComputerSystem Spec

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