Windows 10: scanner and printer

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  1. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       15 Dec 2015 #11

    How come those drivers are that out of date, also how old is your printer/scanner
    When you upgraded did you run the disc that came with it,

    What it seems like is Cannon have not updated their software nor drivers.
    Try and run if you have not done so, the printer/scanner trouble shooter
    You may find they may have a different driver that will work with your model

    I have an HP with Scanner/Printer on Wi-Fi and just today HP has updated the software and driver for it.
      My ComputerSystem Spec

  2.    31 Dec 2015 #12

    I also was struggling intermittently with my Windows 10 upgrade from Windows 7 not allowing my Canon MF4150 toolbox to open and perform a scan. Copier worked fine, but I would get same error message described above ("Cannot communicate . . ") when I tried to scan. After several hours with 2 Canon and 2 Windows technicians, the Canon tech solved the problem. If you can print, it means your drivers are fine. I had relaoded the Canon drivers several times--no change. The Windows guys did a restore point thing and identified the issue as in the Windows Image Acquisition file but could not solve it the problem. Here is what worked--hope I have remembered all the steps: In start menu, search for Services. Find "RPC (locater)" file. Make sure it is running--not on manual. "Start" it. Then restart PC. Next, make sure all apps are off and that your Canon MF toolbox is closed. Open task manager (contrl/alt/del). Expand to "see less" so you are seeing everything. Go to "Windows Processes" section. Find "Service Host: Windows Image Acquisition." Don't hit the left arrow to expand it. Just click to highlight it. Then "End task." Check "abandon data." "Shut down." Exit task manager. NOW--set your MF4150 to scan. Put your doc in. Open your MF4150 toolbox on PC. IT WORKS! You don't have to restart the "Service Host: Windows Image Acquisition" program--the act of doing the scan will turn it back on and it will keep running in the background. If the scanner hangs up again, repeat the process of doing an "end task" on that program in the task manager.
      My ComputerSystem Spec

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