Page 2 of 2 FirstFirst 12
  1.    15 Dec 2015 #11
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    How come those drivers are that out of date, also how old is your printer/scanner
    When you upgraded did you run the disc that came with it,

    What it seems like is Cannon have not updated their software nor drivers.
    Try and run if you have not done so, the printer/scanner trouble shooter
    You may find they may have a different driver that will work with your model

    I have an HP with Scanner/Printer on Wi-Fi and just today HP has updated the software and driver for it.
      My ComputerSystem Spec
  2.    31 Dec 2015 #12
    Join Date : Dec 2015
    Posts : 1
    Windows 10

    I also was struggling intermittently with my Windows 10 upgrade from Windows 7 not allowing my Canon MF4150 toolbox to open and perform a scan. Copier worked fine, but I would get same error message described above ("Cannot communicate . . ") when I tried to scan. After several hours with 2 Canon and 2 Windows technicians, the Canon tech solved the problem. If you can print, it means your drivers are fine. I had relaoded the Canon drivers several times--no change. The Windows guys did a restore point thing and identified the issue as in the Windows Image Acquisition file but could not solve it the problem. Here is what worked--hope I have remembered all the steps: In start menu, search for Services. Find "RPC (locater)" file. Make sure it is running--not on manual. "Start" it. Then restart PC. Next, make sure all apps are off and that your Canon MF toolbox is closed. Open task manager (contrl/alt/del). Expand to "see less" so you are seeing everything. Go to "Windows Processes" section. Find "Service Host: Windows Image Acquisition." Don't hit the left arrow to expand it. Just click to highlight it. Then "End task." Check "abandon data." "Shut down." Exit task manager. NOW--set your MF4150 to scan. Put your doc in. Open your MF4150 toolbox on PC. IT WORKS! You don't have to restart the "Service Host: Windows Image Acquisition" program--the act of doing the scan will turn it back on and it will keep running in the background. If the scanner hangs up again, repeat the process of doing an "end task" on that program in the task manager.
      My ComputerSystem Spec

Page 2 of 2 FirstFirst 12

Similar Threads
Thread Forum
Solved HP 5520 Printer
HP photosmart 5520 all in one Printner Build 10162 and 10166. When I do updates I get a update for HP 5520 will not install I get errors retry. This problem started with 10162 build,clean install no help. Any ideas ?
Drivers and Hardware
Scanner issue
I have a Kodak 5200 all in one printer. The unit prints but won't scan to my laptop. AIO error ... then shuts down. Does anyone know of a fix?
Drivers and Hardware
Hi guys; i'm trying to install hp printer drivers from HP CD to print stuff but can't print anything from the web. when i put the HP printer cd to install i get this see pic.
Drivers and Hardware
Install an HP Scanjet 5300c Scanner on Windows 10
Just asking: How can I do this (using the USB thing) on Windows 10 if I even can?
Drivers and Hardware
Printer won't print.
About a month ago I bought a laser printer. It's a Samsung Xpress Multifunction M2070W. Starting today it will not print. I know the reason as a message comes up saying "Out of toner." I believe that there is still toner in it. This printer (and I'm...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:34.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App

Windows 10 Forums