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  1.    14 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 115
    Windows 10 Pro

    Canon Toolbox Software


    Hi

    Have installed Canon MF4690PL vista drivers and run update for win10 which showed drivers as correctly loaded in device manager.

    Have installed Canon Toolbox for scanning from this device. There isn't much wrong and I'm sure that I just haven't found the correct path to resolution.

    The scanner works from within the toolbox software and produces an image a set, either pdf or tif etc, tot he set location. However it does not seem able to display the scanned file in the relevant application, instead giving an error that the application cannot be started. See screenshots.

    Can anyone shed any light on what settings may be causing this?

    Click image for larger version. 

Name:	kodak.PNG 
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ID:	85022Click image for larger version. 

Name:	cannotstartapp.PNG 
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ID:	85024

    Please NOTE: the same happens with adobe pdf scans, will not open adobe pdf reader to display the scanned file.
      My ComputerSystem Spec
  2.    14 Jun 2016 #2
    Join Date : Aug 2015
    Maine
    Posts : 40,013
    Windows10Pro 64Bit

    Go to canon's site and download your drivers from here, and any software you need.
    i-SENSYS MF4690PL - Canon Europe)
      My ComputersSystem Spec
  3.    14 Jun 2016 #3
    Join Date : Jun 2016
    Posts : 115
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by OldMike65 View Post
    Go to canon's site and download your drivers from here, and any software you need.
    i-SENSYS MF4690PL - Canon Europe)
    I did.....as per first sentence. Sorry if that wasn't clear. Is this a driver or a software problem?
      My ComputerSystem Spec
  4.    14 Jun 2016 #4
    Join Date : Aug 2015
    Maine
    Posts : 40,013
    Windows10Pro 64Bit

    Quote Originally Posted by kevvyb View Post
    I did.....as per first sentence. Sorry if that wasn't clear. Is this a driver or a software problem?
    Sorry didn't know where you got your drivers and software. Sounds like a software issue.
      My ComputersSystem Spec
  5.    14 Jun 2016 #5
    Join Date : Jun 2016
    Posts : 115
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by OldMike65 View Post
    Sorry didn't know where you got your drivers and software. Sounds like a software issue.
    That's what I thought but this may be something to do with windows 10 config and how it is interacting with the drivers, toolbox software....
      My ComputerSystem Spec
  6.    14 Jun 2016 #6
    Join Date : Aug 2015
    Maine
    Posts : 40,013
    Windows10Pro 64Bit

    Quote Originally Posted by kevvyb View Post
    That's what I thought but this may be something to do with windows 10 config and how it is interacting with the drivers, toolbox software....
    Not sure how it works in your country, but here in the US Canon support is Free. You could try calling them and see if they have any idea's. Just a Thought.
      My ComputersSystem Spec
  7.    14 Jun 2016 #7
    Join Date : Feb 2014
    Posts : 487

    Looking at the screenshot, it looks like it's Kodak Imaging software that is set to open the image with and that's what doesn't start.

    You could navigate to C:\Program Files (x86)\KodakImaging\ in Windows File Explorer and see if it's possible to make KODAKIMG.EXE run in Vista compatibility mode. Tutorial here:

    https://www.tenforums.com/tutorials/1...dows-10-a.html


    Alternatively as a test, you could change the external application path in MF Toolbox to open images in Internet Explorer (which should display image files fine):

    C:\Program Files (x86)\Internet Explorer\iexplore.exe (For 32-bit Windows)
    C:\Program Files\Internet Explorer\iexplore.exe (For 64-bit Windows)

    If that works, then maybe find the correct path to the Windows Photos app and use that as the external application path in MF Toolbox instead of Internet Explorer/Kodakimg (It's not something I've tried before, so I'm not sure if Windows Apps work the same as Win32 software).

    If it doesn't work even with image files set to open in Internet Explorer, then I don't know. Maybe see if it will let you delete all external applications from that field (so it doesn't try to open them at all) and just open your images manually after you've scanned them instead (In your case, from D:\Desktop\Files\Scans\).
      My ComputerSystem Spec
  8.    14 Jun 2016 #8
    Join Date : Jun 2016
    Posts : 115
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by ARC1020 View Post
    Looking at the screenshot, it looks like it's Kodak Imaging software that is set to open the image with and that's what doesn't start.

    You could navigate to C:\Program Files (x86)\KodakImaging\ in Windows File Explorer and see if it's possible to make KODAKIMG.EXE run in Vista compatibility mode. Tutorial here:

    https://www.tenforums.com/tutorials/1...dows-10-a.html


    Alternatively as a test, you could change the external application path in MF Toolbox to open images in Internet Explorer (which should display image files fine):

    C:\Program Files (x86)\Internet Explorer\iexplore.exe (For 32-bit Windows)
    C:\Program Files\Internet Explorer\iexplore.exe (For 64-bit Windows)

    If that works, then maybe find the correct path to the Windows Photos app and use that as the external application path in MF Toolbox instead of Internet Explorer/Kodakimg (It's not something I've tried before, so I'm not sure if Windows Apps work the same as Win32 software).

    If it doesn't work even with image files set to open even in Internet Explorer, then I don't know. Maybe see if it will let you delete all external applications from that field (so it doesn't try to open them) and just open your images manually after you've scanned them instead (In your case, from D:\Desktop\Files\Scans\).
    Thanks. Will give that a try to see what's happening. Need to use the Kodak imaging software (it's a document manager). As stated, this happens when the app scans to pdf as well (trying to open Adobe reader), so I think it is a wider issue than the particular document management software.
      My ComputerSystem Spec
  9.    14 Jun 2016 #9
    Join Date : Jul 2015
    PA, USA
    Posts : 476
    Windows 10 Pro (Mix of Builds) / Linux Mint

    How about running the toolbox as an admin? That might give it the rights to start the Kodak SW as well, worth a try ...
      My ComputerSystem Spec
  10.    14 Jun 2016 #10
    Join Date : Jun 2016
    Posts : 115
    Windows 10 Pro
    Thread Starter

    admin rights


    Quote Originally Posted by RWOne View Post
    How about running the toolbox as an admin? That might give it the rights to start the Kodak SW as well, worth a try ...
    Doh! Thanks. That was it. Don't remember having to do that before.
      My ComputerSystem Spec

 
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