Windows 10: HP Printer driver installation issue

  1.    12 Jun 2016 #1

    HP Printer driver installation issue


    Greetings,

    I'm doing some tech support for a friend of the family, and I'm having trouble with installing her printer drivers. She has 2 printers hooked up to her wireless network, both HP products - that aren't being detected by the driver installer when it comes to that stage of the install process.

    Not sure it matters, because we know the printers are working fine on other computers, but there is a M1212nf MFP and a P1606dn.

    I've inquired with HP via their forums (after giving up on their email submission system) and was referred to this page: HP Printers - Printer Not Found During Network Driver Setup (Windows) | HP® Customer Support


    I'm just wondering if anyone has any other suggestions as to what I can do. The lady I'm doing this for is insisting on tracking hours and paying me, and is busy enough that I have to work around her schedule, thus I want to have as many options as possible to try when I'm there on Wednesday.
      My ComputerSystem Spec


  2. Posts : 2,552
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.1066
       12 Jun 2016 #2

    With her HP Printers should of come disc's
    When I installed my HP Printer/Scanner I had to insert the Disc then let it run
    It installed all the software and drivers.
    Once drivers are installed you should then be able to go to the HP Folder and see HP update
    There it should bring your software and drivers up to date
      My ComputerSystem Spec

  3.    12 Jun 2016 #3

    Try adding the printers manually in control panel. (Meaning without running the HP driver CD).
    1. Turn on your printer and make sure it is connected to the network.
    2. Open the Control Panel
    3. Click on Hardware and Sound.
    4. Double-click the Add a printer icon.
    5. Select "Add a network, wireless or Bluetooth printer" and click Next.
    6. Let Windows scan for the printer and if detected, select the printer and click Next. If the printer is not listed, click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.
    7. If you know the printer's name, choose "Select a shared printer by name" and enter the path to the printer. For example, with a network named "hope" and a printer named "hp", the network path would be: "\\hope\hp".

    If you do not know the printer's path, but have the printers IP address, select "Add a printer using a TCP/IP address or hostname".
    Click Next.
    If during the install, Windows asks for drivers, point to the location of your printer drivers."

    IME, I do this when a customer's printer has the same issue as yours and it (usually) works fine.
      My ComputerSystem Spec


  4. Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       12 Jun 2016 #4

    hTconeM9user said: View Post
    With her HP Printers should of come disc's
    When I installed my HP Printer/Scanner I had to insert the Disc then let it run
    It installed all the software and drivers.
    Once drivers are installed you should then be able to go to the HP Folder and see HP update
    There it should bring your software and drivers up to date
    If it's older hardware, the drivers/software in the disc may not be Win10-compatible.
    Better strategy is to download current package directly from HP site.
    If there are no current, Win10-compatible drivers for that model, then it may be time to look for a new printer.
    Printers themselves are pretty cheap these days, because the $$ is in the ink/toner.


    MM
      My ComputerSystem Spec


  5. Posts : 2,552
    Windows 10 Home x64: 1607 Redstone (1) Build 14393.1066
       12 Jun 2016 #5

    MoxieMomma said: View Post
    If it's older hardware, the drivers/software in the disc may not be Win10-compatible.
    Better strategy is to download current package directly from HP site.
    If there are no current, Win10-compatible drivers for that model, then it may be time to look for a new printer.
    Printers themselves are pretty cheap these days, because the $$ is in the ink/toner.


    MM
    Yes I picked mine up for well under 40
    It is the ink/toner that it is made up on
    If her model is old and it recommends windows 8 drivers they will work
    Microsoft drivers might even do
      My ComputerSystem Spec

  6.    12 Jun 2016 #6

    Thanks for the advice guys - I'd already tried the driver download from the website - doubt the CD will change much; using older software to do the same thing. The idea about finding the printer IP or name and having Windows scan the network for it that way sounds promising, though.

    Anyone have any other suggestions? I'd rather have as many options as possible when I go over there on Wednesday.
      My ComputerSystem Spec

  7.    12 Oct 2016 #7

    Hi Rashkavar,

    Nothing to panic about this may happen some time. Just follow what i am saying. Uninstall your previous printer driver and re install your printer with updated driver from HP official website. It will definitely work our. If you still facing the same problem then Call to HP printer Technical support team at Toll Free Number 1-888-924-5460
      My ComputerSystem Spec


  8. Posts : 1,478
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       13 Oct 2016 #8

    Uninstalling then reinstalling the HP W10 printer driver/utility from HP's web site should work. Try a W8 or W7 driver if there is no W10 driver. Also check out HP diagnostic utilities at http://support.hp.com/gb-en/document/c02073861
      My ComputerSystem Spec

  9.    13 Oct 2016 #9

    If the wireless printer setup is complete and other devices can connect to the printer wirelessly, then go to the menu on the printer and go to Network WiFi, or print a Diagnostic page from the printer menu. It should tell you the printers IP Address. Then on a computer you can Add Printer, it should look for a wireless printer, if that doesn't work then it will offer you to type in it's IP address,
      My ComputerSystem Spec


 

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