Printer Problem - Canon MX396


  1. liam1895
    Posts : 1
    Windows 10
       New #1

    Printer Problem - Canon MX396


    Hi Guys,

    I am currently having a issue getting my canon printer to work. I recently bought a new computer which has come with windows 10 and followed the instructions installing the printer via the windows 10 drivers (taken from the canon website) and the driver installation file completed without error but my printer is not showing up anywhere that I can print with it.

    The scanner works fine and under "Devices and Printers" the printer itself does not show but a version called "Canon MX390 series FAX" does. I have also looked in the device manager and under printers it shows both "Canon MX390 Series FAX" and also "Canon MX390 Series". I am completely stumped on what else to do.

    Does anyone have any advice?

    Cheers!
      My Computer
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  3. Samsung User
    Posts : 2,834
    Windows 11 Home (x64) Version 21H1 (build 19043.1202)
       New #2

    Have you tried this way
    Start
    Right Click
    Control Panel
    Device and Printers
    Scroll down to see if it shows up in there
    If it does click on it and put a tick
    Hopefully that should make it your default printer
    Don't forget to untick the one you don't want
      My Computer
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  4. davidhk
    Posts : 5,452
    windows 10 Pro ver 21H2 build 19044.1348
       New #3

    liam1895 said:
    Hi Guys,

    I am currently having a issue getting my canon printer to work. I recently bought a new computer which has come with windows 10 and followed the instructions installing the printer via the windows 10 drivers (taken from the canon website) and the driver installation file completed without error but my printer is not showing up anywhere that I can print with it.

    The scanner works fine and under "Devices and Printers" the printer itself does not show but a version called "Canon MX390 series FAX" does. I have also looked in the device manager and under printers it shows both "Canon MX390 Series FAX" and also "Canon MX390 Series". I am completely stumped on what else to do.

    Does anyone have any advice?

    Cheers!
    Dos your printer come with an installation DVD ?
    if yes, go to Programs and Features > see if your printer is listed.
    If yes, right click at it . click Uninstall.
    Now insert your printer's DVD and start reinstalling it.
      My Computer
    Quote Quote

 

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