Windows 10: Windows 10 Sound problem

  1.    06 Jun 2016 #1

    Windows 10 Sound problem

    Recently installed Windows 10 on a PC with an Gigabtye motherboard.

    When sound is playing, the Sound bar on the screen shows the sound playing however no sound it being played.

    The PC has onboard sound and a Phillips LCD monitor.

    Tried reinstalling the drivers without success.

    All help appreciated.

      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,591
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       06 Jun 2016 #2

    Hello heimdal,

    Do you have the Realtek Audio Manager icon in the System icons (bottom right)? If so right click on it and start the sound manager. This should allow you to test the sound.

    I am assuming your sound is via the monitor, if you are not using an HDMI cable connection between the PC and the monitor you may need to run an extra cable between the audio out of the PC and the audio in on the monitor.
      My ComputersSystem Spec

  3.    21 Jun 2016 #3

    Sorry, have been away. Did not have the Realtek Audio Manager but have added and had no success. The volume mixer shows the pulsing indicator to suggest sound, it is not on mute and the sound bar is above the level that is pulsing. The cable is attached correctly.

    Still no sound.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,591
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       21 Jun 2016 #4

    Hi again, sorry it has not worked. Looking for the simplest solutions first have you checked that the volume is turned up on the monitor control menu. There should be some push buttons on the LCD monitor for menu and volume.
      My ComputersSystem Spec

  5.    21 Jun 2016 #5

    Has this ever worked? Was the Win 10 an upgrade from a previous OS or a new install?

    What interface does the monitor have? HDMI, VGA or DVI? If its VGA or DVI and you are using built in speakers in the monitor you need a cable from the GREEN Speaker Jack to the audio input on the monitor. And, have the "Speakers" set at default audio playback device. I've seen many cases where there is indication that audio is playing but the incorrect audio playback device (e.g. Digital) is set.

    If you are using HDMI for both video and audio, Windows should have set HDMI as the default audio playback device.
      My ComputersSystem Spec

  6.    22 Jun 2016 #6

    The Windows 10 was an upgrade from Windows 7. It worked fine on windows 7. It uses HDMI and a separate cable to the Green speaker jack, which I guess it redundant considering the HDMI.
      My ComputerSystem Spec

  7.    22 Jun 2016 #7

    If you use HDMI, then the regular PC (green jack) is not used. If you need audio from the Speaker jack (green) then you will have to manually change the default audio playback device from HDMI to "Speakers" (the PC sound card).
      My ComputersSystem Spec


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