Windows 10: Scanner issue with Windows 10 update

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  1.    06 Jun 2016 #11

    - have you tried the Windows Scan App - it's in the store..
    - worked instantly with my Epson scanner..
      My ComputerSystem Spec

  2.    07 Jun 2016 #12

    BugMeister said: View Post
    - have you tried the Windows Scan App - it's in the store..
    - worked instantly with my Epson scanner..
    The issue the OP is discussing is specific to the Brother MFC-J475DW printer/scanner after a recent Windows 10 update (not upgrade).
      My ComputerSystem Spec


  3. Posts : 464
    Windows 10 Pro (Mix of Builds) / Linux Mint
       07 Jun 2016 #13

    PJLLB said: View Post
    The issue the OP is discussing is specific to the Brother MFC-J475DW printer/scanner after a recent Windows 10 update (not upgrade).
    From the OP: My computer recently updated itself to Windows 10. (sounds like an initial 10 issue here ...)

    Scan to file and having it show up on the computer in a folder or desktop means a perms issue to me if the software is finding the computer ok. I'd head in that direction, as you need perms to have the scanner send to the computer.
      My ComputerSystem Spec

  4.    07 Jun 2016 #14

    Check Windows Firewall settings for the Brother app/programs.
      My ComputerSystem Spec


  5. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       07 Jun 2016 #15

    Support & Downloads

    Win10 x64: MFC-J475DW

    Win10 x32: MFC-J475DW

    Uninstall all components of the device (note that the scanner might show up separately from the printer)
    Discconnect the device
    Restart the machine

    Install the new software
    - connect the device via USB when prompted.
    Quick setup guide
      My ComputerSystem Spec


 
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