Windows 10: Bluetooth device can't be removed

  1.    31 May 2016 #1

    Bluetooth device can't be removed

    I connected my bluetooth speaker today to my laptop to test if it worked: Acer Aspire 5742ZG
    It worked until today I wanted to remove the device. I'm unable to disconnect/remove it. It show's up in Devices and printers.

    Why I want to remove it is because I want to connect a bluetooth keyboard.

    In Windows there is this information on the device:

    Where in the screenshot can be read: Status: Attached was - is now Status: Removing device. (I right clicked remove device).
    That's all there is and it remains like: Status: Failed removing device and later I see Status: Connected again. How can I remove this device so that I can connect a new device?
    For the rest, there are also no settings in Windows 10 anymore that have to do with bluetooth.

    Before I could easy setup bluetooth from the icon on the taskbar (the bluetooth logo). Now I see nowhere bluetooth except the device that can be shown on the first screenshot. For me this is a very difficult problem because bluetooth no longer works in Windows 10. I've set already wireless off to try to remove the device since it is a broadwell bluetooth device and the wireless LAN is also from broadwell. In Windows Device Manager there is no device related to bluetooth that can be removed. It also sounds strange to me the device is shown like a bluetooth peripheral device.

    Thank you so much for additional help !!

    Last edited by marknl; 31 May 2016 at 16:34.
      My ComputerSystem Spec


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