CPU

ESET should cause no problems at all. Did you disable your Trend Micro first? Try that and see if it helps.

A clean install would install only the Operating System and the Apps that come with it. You would have to reinstall all software yourself and set up your accounts. You would need to back up all user files to an external source first. It would, in effect, give you a completely clean system without any programs you are now having to uninstall and get rid of.

At this point, I have seen nothing that would make a clean install necessary unless you would rather just start out clean and fresh. Most of what I have seen can be cleaned up, but it will take a lot of time and effort, much like a clean install. That decision is yours and yours alone. Without knowing what software you have installed and what malware there is on your current install, no one can say which is the best to do, other than the fact that a clean install is never wrong, just in a lot of cases not necessary.

petra9999 said:

Ok F14 Tomcat I crashed the comp. last night I had to go to safe boot to bring it up it took about 3.5 hrs to come back it took out the apps some other stuff but left the files and reinstalled windows I ran a malwarebyte again and it came back totally clean what more do you want me to do and I will do it

Peter, are you saying you did a Reset through Safe Mode?

Please read these detailed instructions by simrick on running ESET http://www.sevenforums.com/bsod-help...ml#post3248535

This is the download link to the ESET Online Scanner, but please read the instructions posted above. http://www.eset.com/us/online-scanner/

petra9999 said:

Yes Bob

This is TC, not Bob, but that's ok... if you Reset your PC, your files should be gone. You say they are still there. Do you remember the steps you took? What the options were? This is a little confusing....

petra9999 said:

No I don't remember what steps but mostly the computer did it by it's self it took about 3 hrs if that helps any?? sorry about that T.C.

No problem. So, just to re-cap a little.... you did a Reset, all the PUPs are gone, MalwareBytes came out clean, but you still have all your personal files and data and pics, etc. Is this correct so far?