CPU

petra9999 · 30 May 2016

Thank You simrick I'm scanning now the link provided earlier

simrick · 30 May 2016

Thanks, good night. :)

essenbe · 31 May 2016

simrick said:

Hi guys! :)
Optimizer Pro, Mindspark, SmileyWeLove, Driver Updater, SlimWare - all PUPs; not worth a reinstall IMO. A lot of PUPs found in that log, but all repeats. Mindspark is a PITA too.

The OP has installed MBAM with the free trial, so he currently has active protection. I see Trend Micro is the AV. (Not the best, in my experience, but perhaps they have gotten better with time...)

I would delete everything that was found by MBAM, and then run ADWCleaner. Delete everything it finds as well.

One question: Did the OP enable Rootkit before running the scan, and was it a custom scan to check the entire HDD (plus any connected external drives)? If not, it needs to be run again - these PUPs appear to be too-well embedded in the system, and so, have been on there for quite a while. Then, Ccleaner on the registry, check the startup items listed in Ccleaner for the browsers and Windows, and I would finish with an ESET Online Scan, and then everything should be good.

All logs need to be posted; if anything malicious is found, further evaluation may be necessary (including a clean install, but at this point I don't see the necessity).

Sorry for the long set of instructions, but I am about to log off for the night. :)

@simrick Not according to the log he posted.

Code:

<options>
<memory>enabled</memory>
<startup>enabled</startup>
<filesystem>enabled</filesystem>
<archives>enabled</archives>
<rootkits>disabled</rootkits>
<deeprootkit>disabled</deeprootkit>
<heuristics>enabled</heuristics>
<pup>enabled</pup>
<pum>enabled</pum>
</options>

BunnyJ · 31 May 2016

I wonder how the cleaning is going?? I hope it works out but if it doesn't it might be time to do a clean instillation of 10.

petra9999 · 31 May 2016

I'm having trouble with eset install it took me off line and locked up my sys. and said it cant find the free licence key Last night I crashed the computer I was tired and in a hurry tried to dnld and inst two big softwares at the same time I had to do a clean boot to get it back up I don't know if that's what your talking about just tried to reinstall eset and still had trouble what would a clean install do take out the apps but leave the files pswds and reinstall windows ??

COMPUTIAC · 31 May 2016

petra9999 said:

I'm having trouble with eset install it took me off line and locked up my sys. and said it cant find the free licence key Last night I crashed the computer I was tired and in a hurry tried to dnld and inst two big softwares at the same time I had to do a clean boot to get it back up I don't know if that's what your talking about just tried to reinstall eset and still had trouble what would a clean install do take out the apps but leave the files pswds and reinstall windows ??

Peter,
You do not need to do a clean install !

Please do not install any new program's until the cleaning up process is finished.

petra9999 · 31 May 2016

Okay

COMPUTIAC · 31 May 2016

petra9999 said:

Okay

Some one who now's how to use ESET will be here shortly.

f14tomcat · 31 May 2016

COMPUTIAC said:

Peter,
You do not need to do a clean install !

Please do not install any new program's until the cleaning up process is finished.

Yes, Peter, Computiac is correct in saying a clean install is not needed at thsi point. Please do not do something you can't put back. A clean clean install will put you back to ground zero. Please read or re-read my post #46 above. CPU - Page 5 - Windows 10 Forums

petra9999 · 31 May 2016

I did some thing wrong that's what i thought anyway