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  1. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       31 May 2016 #141

    OldMike65 said: View Post
    @simrick
    Peter asked someone if they could do a remote access to his computer.....is that something YOU can do ???
    I do remote sessions all the time. But I think Peter should be able to get the info we need, once Snipping Tool is pinned to his taskbar.
    petra9999 said: View Post
    Yes simrick you can do a remote if you want to I do have to leave in about an hour for meetings
    There's no rush Peter. We're all here, all the time. We can pause, and work around your schedule, no problem. And, I would not remote in to a person's computer without them sitting at the screen at all times.
      My System SpecsSystem Spec


  2. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       31 May 2016 #142

    Since you did a Reset, we probably need to reinstall Ccleaner. This will be an easy way to get a list of the installed programs, and some other things we need.
    Please download and install Ccleaner (free version).
    I will then post next steps.
      My System SpecsSystem Spec


  3. Joined : May 2016
    Arizona
    Posts : 326
    windowa 10/64 bit
       31 May 2016 #143

    I tried it again it said it was a dup so it went some were
      My System SpecsSystem Spec


  4. Joined : May 2016
    Arizona
    Posts : 326
    windowa 10/64 bit
       31 May 2016 #144

    eset still scanning
      My System SpecsSystem Spec


  5. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       31 May 2016 #145

    petra9999 said: View Post
    I tried it again it said it was a dup so it went some were
    No problem. Let's get Ccleaner installed first please.
      My System SpecsSystem Spec


  6. Joined : May 2016
    Arizona
    Posts : 326
    windowa 10/64 bit
       31 May 2016 #146

    can I run the mbam tool with a the boot kit or is that to much for this sys.?
      My System SpecsSystem Spec


  7. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       31 May 2016 #147

    petra9999 said: View Post
    can I run the mbam tool with a the boot kit or is that to much for this sys.?
    Let's get Ccleaner installed first, and then we'll address MBAM with Rootkit scan, okay?
      My System SpecsSystem Spec


  8. Joined : May 2016
    Arizona
    Posts : 326
    windowa 10/64 bit
       31 May 2016 #148

    ok I installed the cleaner and went to run it --it said it would permanantly delete file that can't be right is it ?
      My System SpecsSystem Spec


  9. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       31 May 2016 #149

    No. That doesn't sound right at all.
    Please stop the ESET scan - just cancel it for now.
      My System SpecsSystem Spec


  10. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       31 May 2016 #150

    I don't want you to run Ccleaner yet - just get it installed. I will post next steps when ESET scan is cancelled and Ccleaner is installed.
      My System SpecsSystem Spec


 
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