Windows 10: Cannot remove device from Computer Solved

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  1. Posts : 6
    Windows 10 Pro x64
       17 May 2016 #1

    Cannot remove device from Computer

    Hello! I have a quick question for you. I have switched to iPhone a couple of weeks back. Previously, I had a Sony Xperia M4 Aqua. Before transferring all my stuff from one phone to another, I had both of the phones connected to the PC at once. The issue that I am facing now is that I cannot remove the "Xperia M4 Aqua" device icon from the Computer Window. I have tried uninstalling all the software that was related to Sony, removing all the .inf files in the system related to Sony, uninstalling "hidden" devices in Device manager, unpairing all Bluetooth Devices, deleting %temp%, running Ccleaner, restarting the PC, checking Devices and Printers (it is not present there). I did not manage to get rid of that icon. It does not have any delete, or proprieties funtion when I right click it, and is does absolutely nothing if I try to double click on it.
    I have also tried some steps found on Google about deleting the Key from the registry, but I do not seem to find the corresponding key for that particular icon.
    I'll attach 2 screenshots.
    Can some please post at least a hint about fixing this? Thank you very much!
    Attached Thumbnails Attached Thumbnails 1.JPG   2.JPG  
      My ComputerSystem Spec

  2. Arc's Avatar
    Posts : 1,643
    Microsoft Windows 10 Home
       17 May 2016 #2

    Please let us check your system information file?
    System Information File - Create in Windows 10 - Windows 10 Forums

    Save it, dont export it. Supply the .nfo file to us.
      My ComputerSystem Spec

  3.    18 May 2016 #3

    Does it show in Devices and Printers ?
      My ComputersSystem Spec

  4. Posts : 6
    Windows 10 Pro x64
    Thread Starter
       20 May 2016 #4

    Hey! Thanks for the reply.
    Find attached the requested file. The phone does not show up in Devices and Printers, as I have stated in the first post.
    Cannot remove device from Computer Attached Files
      My ComputerSystem Spec

  5. Arc's Avatar
    Posts : 1,643
    Microsoft Windows 10 Home
       20 May 2016 #5

    Click image for larger version. 

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    Please redo it?
      My ComputerSystem Spec

  6. Posts : 6
    Windows 10 Pro x64
    Thread Starter
       20 May 2016 #6

    Well, my laptop keeps freezing if I generate a .nfo one, but I have exported it as a .txt file.
    Hope this helps.
    Cannot remove device from Computer Attached Files
      My ComputerSystem Spec

  7. Arc's Avatar
    Posts : 1,643
    Microsoft Windows 10 Home
       20 May 2016 #7

    17.03.2016 4:42    Application Hang    The program PCCompanion.exe version stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
     Process ID: 1b9c
     Start Time: 01d1800543bbb3a7
     Termination Time: 4294967295
     Application Path: C:\Program Files (x86)\Sony\Sony PC Companion\PCCompanion.exe
     Report Id: 9803aa1a-ebfa-11e5-828c-54a0506b7202
     Faulting package full name: 
     Faulting package-relative application ID:
    Is there any detailed information available in Control Panel > Security and Maintenance? Please have a check.
      My ComputerSystem Spec

  8. Posts : 6
    Windows 10 Pro x64
    Thread Starter
       20 May 2016 #8

    Nope, absolutely no error message or notification.
      My ComputerSystem Spec

  9. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       21 May 2016 #9

    What does a right click > eject do?

    What does Disk Management show?

    It's possible that tethering software is keeping the device defined.
    This is what the User Guide (PDF) has to say on page 34:

    To share your data connection using a USB cable
    1. Deactivate all USB cable connections to your device.

    2. Using the USB cable that came with your device, connect your device to a computer.

    3. From your Home screen, tap .
      Find and tap Settings > More > Tethering & portable hotspot.
      Drag the slider beside USB tethering to the right, then tap OK if prompted. is displayed in the status bar once you are connected.

      To stop sharing your data connection, drag the slider beside USB tethering to the left or disconnect the USB cable

    I didn't read the entire manual - so if you connect via BT - read more in the manual.

    You can also try this to see if there are any left over devices:

    Add a New variable to your environment variables

    devmgr_show_nonpresent_devices = 1

    Click image for larger version. 

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    Then look in Dev mgr - show hidden.

    Ghost entries (devices that are not currently attached) are grey - you can uninstall any Ghost entry.
    Are there any Ghost entries for your Sony Xperia M4 Aqua device?
      My ComputerSystem Spec

  10. Posts : 6
    Windows 10 Pro x64
    Thread Starter
       21 May 2016 #10

    Unfortunately, I don't have the Xperia anymore. I have removed all of the Ghosted devices, there only one that is grey, but that's the iPhone ( because it is not connected to the computer).

    EDIT: There is no " eject " option when right clicking. Nothing shows up under disk management.

    Any other ideas, guys?
    Last edited by alexi9307; 21 May 2016 at 14:41.
      My ComputerSystem Spec

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