Windows 10: Roccat Kiro - Mouse not detected after Firmware Update Fail


  1. Posts : 1
    Windows 10 Pro 64-bit
       16 May 2016 #1

    Roccat Kiro - Mouse not detected after Firmware Update Fail


    Hello everybody!
    So today I received my new Roccat Kiro Gaming mouse and I unboxed it and then of course plugged it in my laptop. Everything worked fine. Then I decided to install official Roccat software that would allow me to change some settings on the mouse. I had to update the software and mouse's Firmware as well. But then it said that I have to unplug and plug in the USB connector. I did it and it said that Firmware Update Failed. After that my mouse doesn't work at all. My laptop doesn't detect it and I don't know what to do. I contacted Roccat Support and the shop that I purchased my mouse from. If you have any idea how could I bring back my mouse back to life, then please tell me. I would like to hear anything that comes in your mind.
    Thank you for answers.
      My ComputerSystem Spec

  2.    17 May 2016 #2

    If the firmware update did fail, then there is a good chance you'll need to have it replaced.
      My ComputerSystem Spec


 

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