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  1. Joined : Feb 2016
    Ozark Mts
    Posts : 13
    Windows 10
       12 May 2016 #1

    DVD drive missing


    Had NUMEROUS problems with Windows 10 and ran the reset program to reinstall Windows 10. Now, my DVD drive is shown in device manager but not in file manager so I cannot load all my software from disk. How do I get the DVD drive back so I can reloading TurboTax and other software apps?
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Maine
    Posts : 21,010
    Windows10Pro 64Bit on 2 DeskTop Computers
       12 May 2016 #2

    little2late0 said: View Post
    Had NUMEROUS problems with Windows 10 and ran the reset program to reinstall Windows 10. Now, my DVD drive is shown in device manager but not in file manager so I cannot load all my software from disk. How do I get the DVD drive back so I can reloading TurboTax and other software apps?
    Try updating your DVD driver again......or look for new update .....from Dell.
      My System SpecsSystem Spec


  3. Joined : Mar 2015
    Philadelphia
    Posts : 1,075
    Windows 10 Pro x64
       12 May 2016 #3

    Have you tried putting a disc in the drive? I believe a default setting in File Explorer is to hide empty drives. If it is showing in Device Manager, then it is being detected.

    If that fails, check in Disc Management to make sure it has a drive letter assigned.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Maine
    Posts : 21,010
    Windows10Pro 64Bit on 2 DeskTop Computers
       12 May 2016 #4

    DeaconFrost said: View Post
    Have you tried putting a disc in the drive? I believe a default setting in File Explorer is to hide empty drives. If it is showing in Device Manager, then it is being detected.

    If that fails, check in Disc Management to make sure it has a drive letter assigned.
    In File explorer under THIS PC It should show up....does not matter if its in use or not...
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 49
    10 Pro
       12 May 2016 #5

    OldMike65 said: View Post
    In File explorer under THIS PC It should show up....does not matter if its in use or not...
    Mine don't when empty. I have two. D:\ and F:\

    Click image for larger version. 

Name:	2016-05-12 12_20_17-File Explorer.png 
Views:	6 
Size:	155.1 KB 
ID:	79398
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Maine
    Posts : 21,010
    Windows10Pro 64Bit on 2 DeskTop Computers
       12 May 2016 #6

    Datapod said: View Post
    Mine don't when empty. I have two. D:\ and F:\
    Here is my pic of THIS PC in file explorer.

    Click image for larger version. 

Name:	PC1.PNG 
Views:	2 
Size:	35.7 KB 
ID:	79399

    In your pic, you were under Quick Access NOT This PC
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 49
    10 Pro
       12 May 2016 #7

    OldMike65 said: View Post

    Here is my pic of THIS PC in file explorer.

    Click image for larger version. 

Name:	PC1.PNG 
Views:	2 
Size:	35.7 KB 
ID:	79399

    In your pic, you were under Quick Access NOT This PC
    I take your point and stand corrected.

    I was looking at the drives listed in the expanded "This PC" column in the left pane. I failed to pay attention to what was on the right.

    Mia Culpa, thanks for pointing that out.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Maine
    Posts : 21,010
    Windows10Pro 64Bit on 2 DeskTop Computers
       12 May 2016 #8

    Datapod said: View Post
    I take your point and stand corrected.

    I was looking at the drives listed in the expanded "This PC" column in the left pane. I failed to pay attention to what was on the right.

    Mia Culpa, thanks for pointing that out.
    No problem ....just glad to help...take care, Mike.
      My System SpecsSystem Spec


  9. Joined : Feb 2016
    Ozark Mts
    Posts : 13
    Windows 10
       12 May 2016 #9

    I can't put anything in the drive. You can't open it externally (manually). If it was showing up in File Explorer, I could simply select "Eject" and it would open. It a 4 mo old Dell XPS 8900.

    The DVD/CD drive shows up in Device Manager but not in File Explorer. Not in Quick Access or This PC. Unfortunately, you can't "launch" it from Device Mgr. Can't load any software from CD until I get this $#@$%# fixed. NOTHING I've found by googling this problem has worked so far.
      My System SpecsSystem Spec


  10. Joined : Oct 2014
    Trnava
    Posts : 1,735
    Windows Home x64 (Home per choice)
       12 May 2016 #10

    Since after Reset all drivers are gone, try to update them, mainly those: Product Support | Dell US

    Chipset: Intel(R) Management Engine Interface Driver
    Chipset: Intel 100 Series Chipset Driver
    Serial ATA: Intel Rapid Storage Technology Driver and Management Console
      My System SpecsSystem Spec


 
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