1.    12 May 2016 #1
    Join Date : Jul 2015
    Kenner
    Posts : 220
    Windows 10 Home x64

    Windows DVD Player can't open


    The free media player has stopped working. The icon is greyed out. Has anyone else had this issue and if so what was the fix? It was working fine before.
      My ComputerSystem Spec
  2.    12 May 2016 #2
    Join Date : Nov 2015
    Posts : 4,876
    windows 10 Home threshold2

    Please be elaborate.............
    What is a " free media player " ?

    Was it a 3rd party media player you installed from the web ? If so, what is the name ?

    Was it the Windows 10 own built-in Windows Media Player you were referring to ?
      My ComputerSystem Spec
  3.    12 May 2016 #3
    Join Date : Jul 2015
    Kenner
    Posts : 220
    Windows 10 Home x64
    Thread Starter

    Quote Originally Posted by davidhk View Post
    Please be elaborate.............
    What is a " free media player " ?

    Was it a 3rd party media player you installed from the web ? If so, what is the name ?

    Was it the Windows 10 own built-in Windows Media Player you were referring to ?
    It's the Windows DVD Player App that installed when I upgraded from 7 to 10.
      My ComputerSystem Spec
  4.    12 May 2016 #4
    Join Date : Mar 2015
    New Mexico
    Posts : 1,335
    Windows 10 Pro,

    Quote Originally Posted by gtspeck View Post
    It's the Windows DVD Player App that installed when I upgraded from 7 to 10.


    What is it called?
      My ComputerSystem Spec
  5.    12 May 2016 #5
    Join Date : Nov 2015
    Posts : 4,876
    windows 10 Home threshold2

    Quote Originally Posted by gtspeck View Post
    It's the Windows DVD Player App that installed when I upgraded from 7 to 10.
    Please read this Microsoft article regarding Windows DVD Player.
    http://windows.microsoft.com/en-ca/w...ows-dvd-player

    excerpt:
    To be eligible for the free DVD Player app, you must upgrade your Windows 7, Windows 8, or Windows 8.1 PC rather than perform a clean installation. If you’re running an edition of Windows 7 or Windows 8 that doesn’t include Media Center and you upgrade to Windows 10, go to Windows Store to buy Windows DVD Player or another app that plays DVDs. Provided your PC has an optical disc drive, Windows DVD Player will play DVD movies (but not Blu‑ray Discs).
      My ComputerSystem Spec
  6.    12 May 2016 #6
    Join Date : Jul 2015
    Kenner
    Posts : 220
    Windows 10 Home x64
    Thread Starter

    Quote Originally Posted by davidhk View Post
    Please read this Microsoft article regarding Windows DVD Player.
    http://windows.microsoft.com/en-ca/w...ows-dvd-player

    excerpt:
    To be eligible for the free DVD Player app, you must upgrade your Windows 7, Windows 8, or Windows 8.1 PC rather than perform a clean installation. If you’re running an edition of Windows 7 or Windows 8 that doesn’t include Media Center and you upgrade to Windows 10, go to Windows Store to buy Windows DVD Player or another app that plays DVDs. Provided your PC has an optical disc drive, Windows DVD Player will play DVD movies (but not Blu‑ray Discs).
    I upgraded about 1 yr ago from 7 to 10. I had the Media Center. The Windows DVD player was working fine till the other day.
      My ComputerSystem Spec
  7.    12 May 2016 #7
    Join Date : Nov 2015
    Posts : 4,876
    windows 10 Home threshold2

    Quote Originally Posted by gtspeck View Post
    I upgraded about 1 yr ago from 7 to 10. I had the Media Center. The Windows DVD player was working fine till the other day.
    OK.
    Try this. No guarantees.

    Run a system restore. Pick a date when you did NOT have this problem as your restore point.
    System Restore Windows 10
      My ComputerSystem Spec
  8.    14 May 2016 #8
    Join Date : Jul 2015
    Kenner
    Posts : 220
    Windows 10 Home x64
    Thread Starter

    Ran the system restore and the Windows DVD Player App worked. Then Tuesday's updates ran again. The Windows DVD Player App appeared to be ok till I went to a local user, it turned gray and would not connect. I then decided to go back to the previous restore point and the app worked for all users no problem. I am in the process of running Tuesday's updates again but I am hiding Windows Update KB3152599 and KB3156421. Solved the issue.
    Last edited by gtspeck; 14 May 2016 at 18:09.
      My ComputerSystem Spec

 


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