1.    05 May 2016 #1
    Join Date : May 2016
    Posts : 3
    Windows 10

    Lost USB Mouse and Keyboard after Windows 10 full reset


    Thank you for allowing me to join and post to this Forum. I am so frustrated. I have talked to Microsoft Tech Support on 3 occasions, and it was a bad experience. My problem:
    .
    I upgraded my Desktop Dell computer from Windows 7 Ultimate to Windows 10 when it first became available months ago. Other then minor problems my computer worked fine. Approximately 2 weeks ago I decided to use the reset option provided in Windows 10. Sometimes my computer gets slow, and the reset makes it run like new again. I have done the reset on at least 2 occasions without any problems. This time the reset seem to go smooth, however when I got to the page where I was suppose to input my Country, region, time Zone, ect my USB Mouse or Keyboard would not work. I have been on the internet for the last 2 weeks trying to find a solution. I notice that a lot of people are having the problem but there is no solution that I have found. microsoft suggests that I get an old mouse and keyboard, but my computer does not have the slot to plug the older ones in. The mouse and keyboard works on other computers. It also works on the Desktop when I go into the BIOS. It works if I put an older windows disk in. PLEASE HELP!
    It will not ley me go back to my old Windows 7 Ultimate...
      My ComputerSystem Spec
  2.    05 May 2016 #2
    Join Date : Aug 2015
    Melbourne
    Posts : 225
    Win 10 Pro X64

    Hi Spider and welcome to Winten. In your BIOS see if there's an entry called Legacy USB or similar and enable it if it's disabled then try again to see if the KB works. If it does you can disable it once you've finished the reset
      My ComputerSystem Spec
  3.    05 May 2016 #3
    Join Date : May 2016
    Posts : 3
    Windows 10
    Thread Starter

    Thank you for your quick reply. There is no Legacy USB in my BIOS, but I have made sure that all USB are enabled/
      My ComputerSystem Spec
  4.    06 May 2016 #4
    Join Date : Aug 2015
    Melbourne
    Posts : 225
    Win 10 Pro X64

    It might be called something different like USB Legacy Storage detect and is usually found in Integrated Peripherals and you should also fill up your system specs so easier to offer possible solutions
      My ComputerSystem Spec
  5.    06 May 2016 #5
    Join Date : May 2016
    Posts : 3
    Windows 10
    Thread Starter

    Was able to download Wndows 10 and reinstall from USB using RUFUS.
      My ComputerSystem Spec

 


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