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  1.    04 May 2016 #11
    Join Date : May 2016
    Posts : 11
    Windows 10
    Thread Starter

    I tried different ports on my laptop and my computer doesn't do anything. Usually when I plug something in my computer makes a noise. I've used the same cable with my last printer and no problems. I bought a second printer cable and my laptop still doesn't detect the printer. It will detect my cell phone and my webcam
      My ComputerSystem Spec
  2.    05 May 2016 #12

    Just to be sure, are there are still yellow exclamation marks still after the 'Universal serial bus controllers' ?
      My ComputerSystem Spec
  3.    05 May 2016 #13
    Join Date : May 2016
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by Wullail View Post
    Just to be sure, are there are still yellow exclamation marks still after the 'Universal serial bus controllers' ?

    Yes there are
      My ComputerSystem Spec
  4.    05 May 2016 #14
    Join Date : May 2016
    Posts : 11
    Windows 10
    Thread Starter

    I tried installing from thumbdrive and it still isn't see it. I did see something under Other devices. Not sure if it's the printer.
      My ComputerSystem Spec
  5.    05 May 2016 #15
    Join Date : Sep 2015
    Posts : 37
    Windows 10 Home 64 Bit

    Hi,

    Can you add your printer in devices & printers but let windows find the drivers.

    Then install the HP software after that?
      My ComputerSystem Spec
  6.    05 May 2016 #16
    Join Date : May 2016
    Posts : 11
    Windows 10
    Thread Starter

    I did try that and it didnt work. I called Windows and they fixed. They had to update the ports.
      My ComputerSystem Spec
  7.    06 May 2016 #17

    Quote Originally Posted by jstarr View Post
    I did try that and it didnt work. I called Windows and they fixed. They had to update the ports.
    Ah , I'm too late , yes , the Yellow exclamation marks on the controllers/ports meant there was no way anything attached to those would have been recognised or even found.
      My ComputerSystem Spec
  8.    06 May 2016 #18
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by jstarr View Post
    I did try that and it didnt work. I called Windows and they fixed. They had to update the ports.
    Called Windows ? Mean Microsoft ? Universal Serial Bus Controller drivers are usually part of the chipset drivers, Intel or AMD and most USB Hub, USB Root Hub and USB Mass Storage use a Microsoft driver.

    Other devices worked on this port you said. I was going to ask if you updated system drivers, but seeing this Laptop had no updates and the ones on site were up to Windows XP operating system. When you upgraded this laptop it would of not changed the drivers already installed unless you did a custom clean install. Just made me wonder.

    Glad you fixed it and for future help change Computer Type in system specs to Laptop instead of PC/Desktop.
      My ComputerSystem Spec
  9.    07 May 2016 #19
    Join Date : May 2016
    Posts : 11
    Windows 10
    Thread Starter

    thanks everyone for your help. I will change my computer type. Yes I did mean Microsoft.
      My ComputerSystem Spec
  10.    07 May 2016 #20
    Join Date : Jul 2015
    Posts : 894
    Windows 10 Home x64

    As far as I am concerned I am pretty sure W10 printer autodetection is börked right now. it won't detect any printer ever.
      My ComputerSystem Spec

 
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