Windows 10: Windows 10 HP Officejet Pro 8620 Will not print

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  1.    28 Aug 2016 #51

    I don't have a "Change Properties" button either.

    Click image for larger version. 

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    PiKo said: View Post
    "Print Directly to Printer" is grayed out.

    Maybe this could be of any help:
    http://techspeeder.com/2014/03/06/ho...re-grayed-out/

    If not, I am afraid I have no further ideas to this issue.
    (it was already said in the thread: try first to fix the problem with the USB connection, before concentrating on network printing).
      My ComputerSystem Spec

  2.    29 Aug 2016 #52

    Probably you did already this test (connection with printer not needed):
    1) control panel; devices and printers; doubleclick on the default printer; doubleclick see wat is printing; a window appears. Do a printjob; anything appearing in this window?
    If not, then there is a problem with spooling. Then:
    2) Go to computer management; services and applications; services; Print Spooler.
    Print Spooler should be running and automatic.
      My ComputerSystem Spec

  3.    29 Aug 2016 #53

    Nothing ever appears in the print queue.

    Print spooler is running and set to automatic.

    Please keep in mind that I am able to print to a Canon printer, just not to the HP 8620 AIO.

    PiKo said: View Post
    Probably you did already this test (connection with printer not needed):
    1) control panel; devices and printers; doubleclick on the default printer; doubleclick see wat is printing; a window appears. Do a printjob; anything appearing in this window?
    If not, then there is a problem with spooling. Then:
    2) Go to computer management; services and applications; services; Print Spooler.
    Print Spooler should be running and automatic.
      My ComputerSystem Spec

  4.    29 Aug 2016 #54

    I am convinced that the problem arises from some faulty interaction between driver and W10. Let's assume that both are ok. Then the only possibility I see is that during the upgrade from W7 to W10 some old driver remains are still lingering in the registry.
    So my suggestion is: uninstall the driver, do a manual cleaning of the registry on 8620 residues, do a restart after unchecking the fast boot option in power management, and install the appropriate driver.
    Good luck.
      My ComputerSystem Spec

  5.    29 Aug 2016 #55

    OK, will do, thank you. Where is this found and addressed please? "unchecking the fast boot option in power management"


    PiKo said: View Post
    I am convinced that the problem arises from some faulty interaction between driver and W10. Let's assume that both are ok. Then the only possibility I see is that during the upgrade from W7 to W10 some old driver remains are still lingering in the registry.
    So my suggestion is: uninstall the driver, do a manual cleaning of the registry on 8620 residues, do a restart after unchecking the fast boot option in power management, and install the appropriate driver.
    Good luck.
      My ComputerSystem Spec

  6.    30 Aug 2016 #56

    robdam1001 said: View Post
    OK, will do, thank you. Where is this found and addressed please? "unchecking the fast boot option in power management"
    With fast boot, turning off the PC "remembers" some settings etc. After changing things you may wish a "fresh start", so uncheck it. When you have a SSD, fast boot does not help much in improving start-up times:
    settings; System; Power & sleep; Additional power settings; Choose what power button does; Change settings currently unavailable; uncheck Turn on fast start-up.

    Before changing the registry, create a restore point. When you never made changes in the registry, just mention that (for further instructions) and be carefull.
      My ComputerSystem Spec

  7.    31 Aug 2016 #57

    *UPDATE: I am able to scan FROM the HP 8620 to the W10 PC. Still not able to print. I have not had an opportunity to try @play2mefish suggestions yet.
      My ComputerSystem Spec

  8.    31 Aug 2016 #58

    Same result; not able to print but scanning to the W10 PC works fine.

    PiKo said: View Post
    With fast boot, turning off the PC "remembers" some settings etc. After changing things you may wish a "fresh start", so uncheck it. When you have a SSD, fast boot does not help much in improving start-up times:
    settings; System; Power & sleep; Additional power settings; Choose what power button does; Change settings currently unavailable; uncheck Turn on fast start-up.

    Before changing the registry, create a restore point. When you never made changes in the registry, just mention that (for further instructions) and be carefull.
      My ComputerSystem Spec

  9.    01 Sep 2016 #59

    robdam1001 said: View Post
    Same result; not able to print but scanning to the W10 PC works fine.
    That is pitty. Even a register cleaning was not the solution?
    What surprises me is that with an internet search your problem is not really a hot issue. And also HP cannot give the answer.
    Although I donot think it will provide a solution (and maybe you did this already) I advise to define two printers. Add printer and call this printer for instance 8620 USB and add another printer called for instance 8620 Network. Both drivers you may now adjust independently. And you prevent, when trying to print via USB, that by accident the driver for network printing is activated.
      My ComputerSystem Spec


 
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