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  1. Joined : Aug 2014
    Forever West
    Posts : 2,556
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       21 Aug 2016 #11

    I've seen such problems where the user didn't go into Device and Printers and set it as Default then check in programs used and the File menu to select that printer.
      My System SpecsSystem Spec


  2. Joined : Aug 2016
    Posts : 47
    Windows 10
       21 Aug 2016 #12

    It's set as the default
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       21 Aug 2016 #13

    Hi,

    {I guess we have hijacked the thread from the OP, who has never returned. Be that as it may....}

    @robdam1001:
    What security program (anti-virus) are you running on this system?
    In particular, is it Kaspersky?

    Thanks,
    MM
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 47
    Windows 10
       21 Aug 2016 #14

    Eset nod32. I tried printing with NOD32 disabled with the same negative results.

    moxiemomma said: View Post
    hi,

    {i guess we have hijacked the thread from the op, who has never returned. Be that as it may....}

    @robdam1001:
    What security program (anti-virus) are you running on this system?
    In particular, is it kaspersky?

    Thanks,
    mm
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       21 Aug 2016 #15

    robdam1001 said: View Post
    Eset nod32
    Hmm, OK.

    I have an HP 8600 AIO installed on Win10 (and 2 Win7 boxes), running Kaspersky.
    There is an advanced setting in Kaspersky under networking that must be set to "local" or "trusted" in order for printing to occur.
    You might want to check ESET NOD 32 for a similar network setting.

    Also, you can connect the HP AIO to multiple computers different ways (USB (local), ethernet and/or wifi).
    I see that you've already done some troubleshooting on that end.
    But, one thing to note: if you use "network" connection via ethernet, either directly to the computer or to a router, you need to turn off the Wifi in the printer settings (from the dashboard setup menu directly on the printer itself).
    You can use USB + ethernet, or USB + wifi, or ONLY wifi/ethernet/USB.
    But you cannot use both ethernet and wifi at the same time.
    So, you might want to check this, although the printer and/or software GUI should warn you if you try to do both....

    One other thing, if we don't end up sorting this here. I have found HP phone support for these sorts of things to be quite good. If the printer is under warranty, you might give them a call. They can walk you through it, with or without a remote screen share.
    You'll need the printer model AND serial number when you call. I can dig up the toll-free number, if you need it.
    They also have good tutorials and videos here:

    http://support.hp.com/us-en/drivers

    Let us know how it goes,
    MM
      My System SpecsSystem Spec


  6. Joined : Aug 2016
    Posts : 47
    Windows 10
       21 Aug 2016 #16

    MM, thanks for your time & support, greatly appreciated. I'm going to try a new HP 8710 tomorrow.

    MoxieMomma said: View Post
    Hmm, OK.

    I have an HP 8600 AIO installed on Win10 (and 2 Win7 boxes), running Kaspersky.
    There is an advanced setting in Kaspersky under networking that must be set to "local" or "trusted" in order for printing to occur.
    You might want to check ESET NOD 32 for a similar network setting.

    Also, you can connect the HP AIO to multiple computers different ways (USB (local), ethernet and/or wifi).
    I see that you've already done some troubleshooting on that end.
    But, one thing to note: if you use "network" connection via ethernet, either directly to the computer or to a router, you need to turn off the Wifi in the printer settings (from the dashboard setup menu directly on the printer itself).
    You can use USB + ethernet, or USB + wifi, or ONLY wifi/ethernet/USB.
    But you cannot use both ethernet and wifi at the same time.
    So, you might want to check this, although the printer and/or software GUI should warn you if you try to do both....

    One other thing, if we don't end up sorting this here. I have found HP phone support for these sorts of things to be quite good. If the printer is under warranty, you might give them a call. They can walk you through it, with or without a remote screen share.
    You'll need the printer model AND serial number when you call. I can dig up the toll-free number, if you need it.
    They also have good tutorials and videos here:

    http://support.hp.com/us-en/drivers

    Let us know how it goes,
    MM
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       21 Aug 2016 #17

    Perhaps the darn thing is defective after all.

    Please let us know how it goes.

    MM
      My System SpecsSystem Spec


  8. Joined : Aug 2016
    Posts : 47
    Windows 10
       21 Aug 2016 #18

    The printer isn't defective. It works perfectly fine with my android devices and Windows 7 computers.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       21 Aug 2016 #19

    robdam1001 said: View Post
    The printer isn't defective. It works perfectly fine with my android devices and Windows 7 computers.
    Ah, OK. My bad. I saw this:

    I'm going to try a new HP 8710 tomorrow.
    So it sounded as if you were going to return it as defective and get another?
    Oh, well.
    Anyway, please let us know how it goes.

    Cheers,

    MM
      My System SpecsSystem Spec


  10. Joined : Oct 2014
    Posts : 117
    Windows 10 Enterprise
       21 Aug 2016 #20

    Try disabling the firewall and see if it will print.
      My System SpecsSystem Spec


 
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