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  1.    30 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 9
    Windows 10

    Speakers don't work but headphones work


    I decided to update my audio drive so i went to the Lenovo website and installed the windows 10 (64 bit) driver, after restarting I noticed that there was no volume at all, i tried the Windows 8.1 driver and now only my headphones work. I also noticed in playback devices only the speakers are listed even when headphone are plugged in.
      My ComputerSystem Spec
  2.    01 May 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,110
    Win 10 Pro (1703)

    Hello, drivers are maintained by Uncle MS in Win 10. Only in special cases - where there is an evident problem and changing the driver solves it- should you update or change the drivers - and if you do so, Uncle MS will fairly quickly replace them unless you take special action (see Tutorial section).

    Was there any reason to update your driver?

    Now, do you have any useful system restore points? Note: System Restore is off by default in Win 10, so unless you turned it on, you won't.

    Could you please complete your system specs? Thanks!
    System Specs - Fill in at Ten Forums - Windows 10 Forums

    What happens if you right click the volume icon, and click Troubleshooting?
    Are you referring to the speakers built in to your laptop?
      My ComputerSystem Spec
  3.    01 May 2016 #3
    Join Date : Apr 2016
    Posts : 9
    Windows 10
    Thread Starter

    I updated because the right side of any headphone I insert wouldn't work and the problem still occurs.

    I don't have any restore points.

    After troubleshooting this is appearing Click image for larger version. 

Name:	Capture.PNG 
Views:	24 
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ID:	77690

    And yes I am referring to the built in speakers.
      My ComputerSystem Spec
  4.    01 May 2016 #4
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1703

    How are you installing the new driver?
    Are you uninstalling the old driver (device) first and then installing the new driver?
      My ComputerSystem Spec
  5.    01 May 2016 #5
    Join Date : Apr 2016
    Posts : 9
    Windows 10
    Thread Starter

    No I didn't uninstall the previous one, I just ran the installer.
      My ComputerSystem Spec
  6.    01 May 2016 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,110
    Win 10 Pro (1703)

    Can you check the balance setting (if you have one)?
    Click image for larger version. 

Name:	Snap 2016-05-01 at 14.21.35.jpg 
Views:	23 
Size:	30.2 KB 
ID:	77707
      My ComputerSystem Spec
  7.    01 May 2016 #7
    Join Date : Apr 2016
    Posts : 9
    Windows 10
    Thread Starter

    They are both 100.
      My ComputerSystem Spec
  8.    01 May 2016 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,110
    Win 10 Pro (1703)

    Try checking Windows update- see if it replaces your driver.
      My ComputerSystem Spec
  9.    01 May 2016 #9
    Join Date : Apr 2016
    Posts : 9
    Windows 10
    Thread Starter

    Device is up to date
      My ComputerSystem Spec
  10.    01 May 2016 #10
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1703

    Try this (clean install driver):
    • Go into Device Manager > select your audio device > Uninstall. When asked to remove the driver also, do so.
    • Restart the PC.
    • Check to see if the Audio Device is listed with an exclamation point - indication it has no driver.
    • Then install the most current driver package and test.


    If the audio device is reinstalled with a working driver you may have to try a different method, as Windows is automatically installing a driver.
    But test the sound anyway before proceeding.
      My ComputerSystem Spec

 
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