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  1.    02 May 2016 #11
    Join Date : Apr 2016
    Posts : 9
    Windows 10
    Thread Starter

    Which one of these two should I uninstall?
    Click image for larger version. 

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      My ComputerSystem Spec
  2.    02 May 2016 #12
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1709

    The bottom one, under Sound, video, and game controllers.
    The other one (two) will disappear along with it until you install the driver.
      My ComputerSystem Spec
  3.    02 May 2016 #13
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1709

    It might be interesting/helpful, before you do the clean driver install, to check and see if there are duplicate or phantom sound devices showing up in your system.

    Just go into Device Manager and go to the View Menu, the check "Show Hidden Devices".
    If there are duplicate sound devices you will see them now.

    Let us know what you find.
      My ComputerSystem Spec
  4.    03 May 2016 #14
    Join Date : Apr 2016
    Posts : 9
    Windows 10
    Thread Starter

    No duplicate under "Sounds,video & games controllers"
    But I did find this under "Audio Inputs & Outputs".Click image for larger version. 

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  5.    03 May 2016 #15
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1709

    So there is no obvious double audio device that would point towards a driver conflict, but the multiple instances of I/O devices might.

    Completely removing the device and all previous drivers, then install the new driver clean will clear that up if it is the case here.
      My ComputerSystem Spec
  6.    03 May 2016 #16
    Join Date : Apr 2016
    Posts : 9
    Windows 10
    Thread Starter

    I uninstalled everything and Installed the drive again, still not working.
      My ComputerSystem Spec
  7.    03 May 2016 #17
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1709

    OK. Sorry to hear that didn't work.

    Let's try to isolate the problem to either hardware (defective laptop), or software (a Windows problem).
    Find and download a copy of Ubuntu (or any other Linux program). You can save the file to a USB stick, then boot from the stick into Ubuntu Linux without installing it on your hard drive or affecting your Windows installation in any way.

    Once in Ubuntu, see if your audio works.
    If it works in Ubuntu then we know it is a Windows or driver problem.
    If you have the same problem in another OS, then you will know there is something wrong with the PC.
      My ComputerSystem Spec
  8.    04 May 2016 #18
    Join Date : Apr 2016
    Posts : 9
    Windows 10
    Thread Starter

    Ok, i'll try this when the weekend comes.
      My ComputerSystem Spec

 
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