Page 1 of 2 12 LastLast
  1.    26 Apr 2016 #1
    Join Date : Dec 2015
    Posts : 15
    Windows 10

    Using a scanner


    I have an HP muliti purpose colour laser printer / scanner.
    I have the correct software loaded but my Windows 10 machine always tells me the scanner isn't connected.
    I've tried the Microsoft "Scan" application that came with my Windows 10 computer and the HP Scan software with the same responses.
    When I use my Windows 7 computer there's no problem.
    Any ideas?
      My ComputerSystem Spec
  2.    26 Apr 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,975
    Win 10 Pro (1703)

    Hi, you need to check your scanner (model?) is Win 10 compatible, and also that if you are using an x64 bit OS, you have x64bit drivers installed.

    If there are no 64 bit drivers for your scanner and your OS is 64 bit you have 3 options:
    1. Buy a new scanner
    2. Run a virtual 32 bit OS and use the scanner in that
    3. Buy a copy of Vuescan (try the trial first)

    Please post back if your situation is different.

    As an outside possibility, run a scan with Drivermax (free for 2 drivers a day) - driver scanners are NOT recommended in general.
      My ComputerSystem Spec
  3.    26 Apr 2016 #3
    Join Date : Dec 2015
    Posts : 15
    Windows 10
    Thread Starter

    Scanner does have 64 bit driver (which works OK with Win 7) and is Win 10 compatible. Ironically, my wife did manage to use the scanner from her Win 10 machine - until her Win 10 did an update.

    I hate Win 10. So many of the things I could do and took for granted on my Win 7 machine just cause extra problems in Win 10.
      My ComputerSystem Spec
  4.    26 Apr 2016 #4
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,897
    Windows 10 (Pro and Insider Pro)

    How is multifuncion device connected to computers? Probably on network?
      My ComputerSystem Spec
  5.    26 Apr 2016 #5
    Join Date : Dec 2015
    Posts : 15
    Windows 10
    Thread Starter

    The MFP is connected by wifi (on home network) as are all my computers and printers.
      My ComputerSystem Spec
  6.    26 Apr 2016 #6
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,897
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by robichris View Post
    The MFP is connected by wifi (on home network) as are all my computers and printers.
    I've solved similar problem with setting static IP address on MFP. I would prefer Ethernet cable connection, if possible. WiFi sometimes needs some time to go alive from sleeping.
      My ComputerSystem Spec
  7.    26 Apr 2016 #7
    Join Date : Dec 2015
    Posts : 15
    Windows 10
    Thread Starter

    It's not the problem. The printer can be active, having just been using it, but Win10 still says "Scanner Unreachable" whereas Win7 works OK.
      My ComputerSystem Spec
  8.    26 Apr 2016 #8
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,897
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by robichris View Post
    It's not the problem. The printer can be active, having just been using it, but Win10 still says "Scanner Unreachable" whereas Win7 works OK.
    Can you connect to device via web service (its IP addres)?

    Edit: HP print and scan doctor sometimes helps to correct some weird issues.
      My ComputerSystem Spec
  9.    26 Apr 2016 #9
    Join Date : Dec 2015
    Posts : 15
    Windows 10
    Thread Starter

    The problem is obviously due to Win 10. It is not a connectivity issue since Win10 will use the printer of the MFP OK. It is not a scanner problem since Win 7 uses it OK - and HP support assistant doesn't help.

    Hate Win10. I've used computers for 35 years. Each new OS provides more restrictions.
      My ComputerSystem Spec
  10.    26 Apr 2016 #10
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,559
    Windows 10 x64 Home Version(1709) Build16299.64

    Quote Originally Posted by robichris View Post
    The problem is obviously due to Win 10. It is not a connectivity issue since Win10 will use the printer of the MFP OK. It is not a scanner problem since Win 7 uses it OK - and HP support assistant doesn't help.

    Hate Win10. I've used computers for 35 years. Each new OS provides more restrictions.
    Hi I have HP Printer/Scanner via WI-FI and when I upgraded to windows 10 I reran the disc that came with it
    The only time mine now shows that is when my internet goes down and on limited.
    Run the Scan and trouble shooter that you will find in your Printer app and that will re scan your network and hopefully correct the problem.
    What you are looking for is
    HP Print and Scan Doctor
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Connecting a Scanner
I have an Epsom RX560 (Printer/Scanner/Copier) When Connected to Windows 10, it recognised the Printer straight away. No need for the Install disk, it was up and running in just a couple of minutes and even without the install disk the...
Drivers and Hardware
Solved Scanner on VM guest
deleted not ready to post
Virtualization
Win 10 does not recognize scanner
Hi, my win 10 64-bit install does not recognize my ACER 640U scanner. I have downloaded the correct driver but win 10 does not install it. When I access "Scanners and Cameras" in the Control Panel and I click on "Add Device", point to the...
Drivers and Hardware
scanner and printer
build 10049; i'm able to print but when i scan i get this error message ; i change location but i get the same error; can some one help, sure appreciated https://www.tenforums.com/attachment.php?attachmentid=16521&stc=1
Drivers and Hardware
Scanner issue
I have a Kodak 5200 all in one printer. The unit prints but won't scan to my laptop. AIO error ... then shuts down. Does anyone know of a fix?
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 02:55.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums