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  1.    26 Apr 2016 #11
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 9,233
    Windows 10 (Pro and Insider Pro)

    One more thing to try (i would still uninstall and reinstall latest drivers and run scan doctor)

    In Windows store get the HP scan and capture app. It is very basic, but works. Check for compatibility.
      My ComputerSystem Spec
  2.    26 Apr 2016 #12
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,561
    Windows 10 x64 Home Version(1709) Build16299.98

    Quote Originally Posted by AndreTen View Post
    One more thing to try (i would still uninstall and reinstall latest drivers and run scan doctor)

    In Windows store get the HP scan and capture app. It is very basic, but works. Check for compatibility.
    That is what I had to do when I first upgraded from Windows 8.1 to Ten
    The first part you are on about
    Also check his AV as that could also be blocking it
      My ComputerSystem Spec
  3.    26 Apr 2016 #13
    Join Date : Dec 2015
    Posts : 15
    Windows 10
    Thread Starter

    Thanks for all your efforts. Already had the latest software etc. and all HP "help" achieved was to reinstall the same software ensuring the printer works fine but it didn't resolve the problem.
    But, after a number of "switch off and on again" operations I've eventually managed to get the Microsoft Scan to work.
      My ComputerSystem Spec
  4.    26 Apr 2016 #14
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,561
    Windows 10 x64 Home Version(1709) Build16299.98

    Quote Originally Posted by robichris View Post
    Thanks for all your efforts. Already had the latest software etc. and all HP "help" achieved was to reinstall the same software ensuring the printer works fine but it didn't resolve the problem.
    But, after a number of "switch off and on again" operations I've eventually managed to get the Microsoft Scan to work.
    Good because that was going to be my next advice to you as the scanner/printer needed to be kicked in.
    Can you now mark this thread Solved if you have not already done so
      My ComputerSystem Spec
  5.    26 Apr 2016 #15
    Join Date : Nov 2015
    Posts : 4,878
    windows 10 Home threshold2

    Quote Originally Posted by robichris View Post
    Thanks for all your efforts. Already had the latest software etc. and all HP "help" achieved was to reinstall the same software ensuring the printer works fine but it didn't resolve the problem.
    But, after a number of "switch off and on again" operations I've eventually managed to get the Microsoft Scan to work.
    Nice to see you fix the problem by yourself.
    Good job.
    A rep for you.
      My ComputerSystem Spec

 
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