Windows 10: Using a scanner Solved

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  1. Posts : 7,514
    Windows 10 (Pro and Insider Pro)
       26 Apr 2016 #11

    One more thing to try (i would still uninstall and reinstall latest drivers and run scan doctor)

    In Windows store get the HP scan and capture app. It is very basic, but works. Check for compatibility.
      My ComputerSystem Spec


  2. Posts : 2,554
    Windows 10 x64 Home Build (Redstone(1)) 15063.608
       26 Apr 2016 #12

    AndreTen said: View Post
    One more thing to try (i would still uninstall and reinstall latest drivers and run scan doctor)

    In Windows store get the HP scan and capture app. It is very basic, but works. Check for compatibility.
    That is what I had to do when I first upgraded from Windows 8.1 to Ten
    The first part you are on about
    Also check his AV as that could also be blocking it
      My ComputerSystem Spec

  3.    26 Apr 2016 #13

    Thanks for all your efforts. Already had the latest software etc. and all HP "help" achieved was to reinstall the same software ensuring the printer works fine but it didn't resolve the problem.
    But, after a number of "switch off and on again" operations I've eventually managed to get the Microsoft Scan to work.
      My ComputerSystem Spec


  4. Posts : 2,554
    Windows 10 x64 Home Build (Redstone(1)) 15063.608
       26 Apr 2016 #14

    robichris said: View Post
    Thanks for all your efforts. Already had the latest software etc. and all HP "help" achieved was to reinstall the same software ensuring the printer works fine but it didn't resolve the problem.
    But, after a number of "switch off and on again" operations I've eventually managed to get the Microsoft Scan to work.
    Good because that was going to be my next advice to you as the scanner/printer needed to be kicked in.
    Can you now mark this thread Solved if you have not already done so
      My ComputerSystem Spec


  5. Posts : 4,771
    windows 10 Home threshold2
       26 Apr 2016 #15

    robichris said: View Post
    Thanks for all your efforts. Already had the latest software etc. and all HP "help" achieved was to reinstall the same software ensuring the printer works fine but it didn't resolve the problem.
    But, after a number of "switch off and on again" operations I've eventually managed to get the Microsoft Scan to work.
    Nice to see you fix the problem by yourself.
    Good job.
    A rep for you.
      My ComputerSystem Spec


 
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