Windows 10: WD Passport causing Explorer.exe problems...

  1.    25 Apr 2016 #1

    WD Passport causing Explorer.exe problems...

    Hi all,

    So, I'm new to the forums and appreciate any direction/help that I can get. I searched but did not see another thread that would be better to post this in...

    I use a WD My Passport Ultra (1TB) to store live music mp3s on. For many months everything was working just fine: I download the zip file to the external, unzip it using winzip 20 to the folder location desired on the external, and enjoy the music.

    A couple of weeks ago the external started to barely load when viewing in explorer.exe (working on it..., not responding). Now, I've noticed that extracting files is taking a LONG time and when I plug in the external my mousepad functionality subsides (can't scroll and it is unresponsive for a few seconds at random times).

    I've performed many troubleshooting steps to resolve the issue including WD troubleshooter, chkdsk, etc. and the external passes all tests...

    Does anyone have any help they can offer up to help me resolve this?
      My ComputerSystem Spec

  2. AnonVendetta's Avatar
    Posts : 183
    Windows 10 Enterprise LTSB N 1607 x64
       25 Apr 2016 #2

    Try running the 'sfc /scannow' command.You possibly have a corrupt Explorer.exe.
      My ComputerSystem Spec

  3.    25 Apr 2016 #3

    Hi Vendetta,

    I just tried running the WD diagnostics programs again and it has failed them all. So, I believe that the problem lies in the external. It's very strange, but thankfully under warranty. I won't be able to save the data, but so it goes.

    I appreciate the suggestion, however. I have ran that command prior to this post with no issues found.

      My ComputerSystem Spec

  4.    26 Apr 2016 #4

    Hi, a couple of very simple ideas:
    1. does your My Passport Ultra work ok on a different PC? If so, you can clearly discount that.
    2. does a different disk work on your PC on the same port?

    Ways to test your USB 3 speed (might help you to verify what you're seeing):
    How to test the speed of your USB drives
      My ComputerSystem Spec


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