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  1.    25 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 18
    windows 10

    ASUS USB Ports and Touchpad Not Working after Windows 10 update


    Hello,

    I recently received an update to my ASUS Vivobook laptop which was running windows 10, quite flawlessly I might add. After the update, my touch pad stopped accepting multi-touch and my USB ports stopped recognizing any devices including my mouse. It would not even give a "device not recognized" notification. It just is not detecting the devices.

    I first tried to fix my touch-pad by unistalling the SmartGesture driver and reinstalling. Nothing changed. The touchpad only accepts one finger operations so it does not allow for two finger scrolling etc. I read a post that said you don't need SmartGesture because Win10 comes with its own drivers to allow the touch-pad to do those multi-touch things but its still not working.

    I tried to fix the USB ports by first changing the power management to not turn off the ports in power saving mode. Didn't work. Then I tried reinstalling the drivers using the Device Manager. Didn't work. Then I tried to uninstall all the USB drivers within Device Manager and restart my laptop and let it reinstall itself. Didn't work. The ports are not faulty because they were all working before the update and I know that my mouse is working and that all the cords and flash drives I plug in are working because I tested them on another PC.

    I need help.
      My ComputerSystem Spec
  2.    25 Apr 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,138
    Win 10 Pro (1703)

    Hi, in one sense you're fortunate to at least have had a good Win 10 experience ...until...

    Obvious question - what happens if you uninstall the Windows update?

    And do you have any system restore points that might be useful?
    Or a Win 10 System Image?
    Or disk images?
      My ComputerSystem Spec
  3.    25 Apr 2016 #3
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    A System Restore to a point earlier than that update might work.

    If your VivoBook model officially supports Windows 10, then get the touchapd driver and ATK from ASUS.
      My ComputerSystem Spec
  4.    26 Apr 2016 #4
    Join Date : Apr 2016
    Posts : 18
    windows 10
    Thread Starter

    Thanks for the advice.

    I tried the system restore but during the restore, it said "your pc has ran into a problem and needs to restart" and something about "inaccessible boot device". Then it tries to restart but it goes to a blue screen saying "your pc did not start correctly" and gives 2 choices: restart and advanced options.
    I tried restart but it just comes back to this point.

    What do I do now ?
      My ComputerSystem Spec
  5.    26 Apr 2016 #5
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,138
    Win 10 Pro (1703)

    Hi, unexpected outcome.. tends to suggest some further corruption.

    Anyway.. suggest you use or create a bootable Win 10 medium (I make sure that I keep a copy of the current major build to hand and used this for my original upgrade), boot from this and navigate via 'Repair' to through Advanced Options to try a startup repair.

    Windows 10 ISO Download - Windows 10 Forums
    Startup Repair - Run in Windows 10 - Windows 10 Forums
      My ComputerSystem Spec
  6.    26 Apr 2016 #6
    Join Date : Apr 2016
    Posts : 18
    windows 10
    Thread Starter

    Ok thanks I will try that now.
    Questions:
    do I lose all my personal files in this process?
    What would happen if I tried to reset the PC from the Advanced Options that came up?
      My ComputerSystem Spec
  7.    26 Apr 2016 #7
    Join Date : Dec 2015
    Posts : 167
    Windows 10 Ent, Pro & Home

    I would suggest updating the USB 3.0 drivers, probably Intel. I just fixed 3 Laptops at work that had bad USB 3 drivers and the USB ports would not work.
      My ComputerSystem Spec
  8.    26 Apr 2016 #8
    Join Date : Apr 2016
    Posts : 18
    windows 10
    Thread Starter

    Also, I do not have a Windows 10 product key because my laptop came with Windows 8 pre-installed and I simply upgraded to Windows 10. Would that be a problem?
      My ComputerSystem Spec
  9.    26 Apr 2016 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,138
    Win 10 Pro (1703)

    Quote Originally Posted by purple potato View Post
    Also, I do not have a Windows 10 product key because my laptop came with Windows 8 pre-installed and I simply upgraded to Windows 10. Would that be a problem?
    Once activated on a PC you can install Win 10 as many times as you like, and even change our disk. The product key isn't an issue at all in this scenario. The only time you'd have a Win 10 product key would be if you bought a retail license for Win 10.

    Quote Originally Posted by purple potato View Post
    Do I lose all my personal files in this process?
    What would happen if I tried to reset the PC from the Advanced Options that came up?
    Startup repair will not affect your personal files.
    The risk to your files is that some disk corruption has occurred.

    Reset is a very different operation and relies on the PC being bootable. Yours now isn't.
    Read just the start of this and you'll see reset is destructive in a real sense.
    Reset Windows 10 - Windows 10 Forums
      My ComputerSystem Spec
  10.    26 Apr 2016 #10
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Quote Originally Posted by purple potato View Post
    Also, I do not have a Windows 10 product key because my laptop came with Windows 8 pre-installed and I simply upgraded to Windows 10. Would that be a problem?
    No, that is not a problem. When Windows 10 upgradation is done from a previous qualified version, the hardware gets a digital entitlement and will remain activated till its lifetime.

    It would have been a very important information from your part that which VivoBook you do have. ASUS VivoBook
      My ComputerSystem Spec

 
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