1.    25 Apr 2016 #1
    Join Date : Jun 2015
    Posts : 223
    windows 10

    Bluetooth mouse inop since update 14328


    I re-downloaded Microsoft software for my Sculpt Bluetooth Mouse still cannot get the PC to see the mouse. It doesn't show in Hardware Manager or anywhere else. If I try to download again it says its already in download folder but that doesn't allow computer to see mouse....any help is greatly appreciated
      My ComputerSystem Spec
  2.    25 Apr 2016 #2
    Join Date : Jul 2015
    PA, USA
    Posts : 476
    Windows 10 Pro (Mix of Builds) / Linux Mint

    Can you double click and run the program in the download folder?
      My ComputerSystem Spec
  3.    25 Apr 2016 #3
    Join Date : Jun 2015
    Posts : 223
    windows 10
    Thread Starter

    mouse reply


    Yes that's where I ran it from...it installed just nothing after that
      My ComputerSystem Spec
  4.    25 Apr 2016 #4
    Join Date : Jul 2015
    PA, USA
    Posts : 476
    Windows 10 Pro (Mix of Builds) / Linux Mint

    In device manager, do you have an entry for Bluetooth?

    I'd lean in that direction next, if no BT device (Your receiver) detected, then it isn't going to function.
      My ComputerSystem Spec
  5.    25 Apr 2016 #5
    Join Date : Jun 2015
    Posts : 223
    windows 10
    Thread Starter

    does not show in device manager....only the laptop touch pad
      My ComputerSystem Spec
  6.    25 Apr 2016 #6
    Join Date : Jul 2015
    PA, USA
    Posts : 476
    Windows 10 Pro (Mix of Builds) / Linux Mint

    I'd head in that direction then, whatever is being used as the BT hub, or receiver, is not installed.

    Once you get the BT device working in win 10, then the mouse should be able to pair with it and function.

    Checking though, seems a few people are having the same issue:
    http://answers.microsoft.com/en-us/w...a-175cd426a655
      My ComputerSystem Spec

 


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