Bluetooth mouse inop since update 14328

  1.    25 Apr 2016 #1

    Bluetooth mouse inop since update 14328

    I re-downloaded Microsoft software for my Sculpt Bluetooth Mouse still cannot get the PC to see the mouse. It doesn't show in Hardware Manager or anywhere else. If I try to download again it says its already in download folder but that doesn't allow computer to see mouse....any help is greatly appreciated
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  2. RWOne's Avatar
    Posts : 486
    Windows 10 Pro (Mix of Builds) / Linux Mint
       25 Apr 2016 #2

    Can you double click and run the program in the download folder?
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  3.    25 Apr 2016 #3

    mouse reply

    Yes that's where I ran it installed just nothing after that
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  4. RWOne's Avatar
    Posts : 486
    Windows 10 Pro (Mix of Builds) / Linux Mint
       25 Apr 2016 #4

    In device manager, do you have an entry for Bluetooth?

    I'd lean in that direction next, if no BT device (Your receiver) detected, then it isn't going to function.
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  5.    25 Apr 2016 #5

    does not show in device manager....only the laptop touch pad
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  6. RWOne's Avatar
    Posts : 486
    Windows 10 Pro (Mix of Builds) / Linux Mint
       25 Apr 2016 #6

    I'd head in that direction then, whatever is being used as the BT hub, or receiver, is not installed.

    Once you get the BT device working in win 10, then the mouse should be able to pair with it and function.

    Checking though, seems a few people are having the same issue:
      My ComputerSystem Spec


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