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  1.    15 May 2016 #11
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,108
    Win 10 Pro (1703)

    If you're dealing with an unsigned driver (which I think maybe the first screen refers to) then you can allow unsigned drivers by rebooting (Shift +click restart) and navigate to the relevant option on the blue screen.

    Details and another method (haven't checked if this is the same as previous, sorry- if the same you need to research this):
    How to Disable Driver Signature Enforcement in Windows 10/8/7 64-Bit | Password Recovery

    You could also click more information on the 1st screen.
      My ComputerSystem Spec
  2.    19 May 2016 #12
    Join Date : Apr 2016
    Posts : 16
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by dalchina View Post
    If you're dealing with an unsigned driver (which I think maybe the first screen refers to) then you can allow unsigned drivers by rebooting (Shift +click restart) and navigate to the relevant option on the blue screen.

    Details and another method (haven't checked if this is the same as previous, sorry- if the same you need to research this):
    How to Disable Driver Signature Enforcement in Windows 10/8/7 64-Bit | Password Recovery

    You could also click more information on the 1st screen.
    Like I said in the previous reply, I did that. I click more information and then I do "Install anyway" but then it gives the Red error.

    I tried the commands on the new link but doesn't install again. It gives the red error again.

    But on the link you gave someone says: "It appears in Windows 10 after the Fall 2015 update (an possibly before), Windows will reject unsigned drivers even if installed unless you have Driver Signature Enforcement disabled, which makes Test Mode the only practical way to use unsigned drivers.". So most probably it is because of this.
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  3.    19 May 2016 #13
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by tsilva View Post
    ....
    And in there they have three manufactures of Bluetooth. So first I don't know which is the correct manufacture and where to find the correct driver.
    There should be a label on the machine that identifies the RF component

    see: Example of RF labels [PDF]

    Once you know the mfgr (ie Intel) and model, you might have to go to the vendor site.
    I already looked at AzureWave, but need the model # - if that is the mfgr ???
    The 3rd driver on Asus is simply listed as Bluetooth driver ... so I couldn't do anything with that

    Please take a picture of the label or type the pertinent info into a new post on your thread

    Obrigado (just having fun with Google translate)
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  4.    26 May 2016 #14
    Join Date : Apr 2016
    Posts : 16
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    There should be a label on the machine that identifies the RF component

    see: Example of RF labels [PDF]

    Once you know the mfgr (ie Intel) and model, you might have to go to the vendor site.
    I already looked at AzureWave, but need the model # - if that is the mfgr ???
    The 3rd driver on Asus is simply listed as Bluetooth driver ... so I couldn't do anything with that

    Please take a picture of the label or type the pertinent info into a new post on your thread

    Obrigado (just having fun with Google translate)
    Well this is the picture of the RF Label, could you help me then?

    Click image for larger version. 

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  5.    26 May 2016 #15
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    I have to options for you
    1) driver from Asus
    K53SV | Notebooks | ASUS Global

    (+) Bluetooth (3)
    Version V1.0.67.20443
    Description Intel BlueTooth driver
    File Size 38.02 MBytes
    update 2011/01/19
    Download from Global

    2) driver from Intel
    Download Intel« PROSet/Wireless Software and Drivers for Windows 8.1*.
    Windows 8.1, 64-bit *
    Language: English
    Size: 26.63 MB
    Wireless_18.12.4_De164.exe
    * driver only version


    I would try the Asus one first

    In both cases, unblock the file(s) before installing.

    Click image for larger version. 

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    For the Asus Zip
    - Extract the files from the compressed folder
    - unblock both Setup.exe and Intel Bluetooth.msi

    It's always good practice to uninstall the device driver first in Dev Mgr, remove the software if prompted or there's a checkbox in the dialog window.
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  6.    09 Jun 2016 #16
    Join Date : Apr 2016
    Posts : 16
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    I have to options for you
    1) driver from Asus
    K53SV | Notebooks | ASUS Global

    (+) Bluetooth (3)
    Version V1.0.67.20443
    Description Intel BlueTooth driver
    File Size 38.02 MBytes
    update 2011/01/19
    Download from Global

    2) driver from Intel
    Download Intel« PROSet/Wireless Software and Drivers for Windows 8.1*.
    Windows 8.1, 64-bit *
    Language: English
    Size: 26.63 MB
    Wireless_18.12.4_De164.exe
    * driver only version


    I would try the Asus one first

    In both cases, unblock the file(s) before installing.
    Click image for larger version. 

Name:	unblockFile.png 
Views:	25 
Size:	23.5 KB 
ID:	81774

    For the Asus Zip
    - Extract the files from the compressed folder
    - unblock both Setup.exe and Intel Bluetooth.msi

    It's always good practice to uninstall the device driver first in Dev Mgr, remove the software if prompted or there's a checkbox in the dialog window.
    Thanks! I'm going to try it tomorrow!
      My ComputerSystem Spec
  7.    18 Jun 2016 #17
    Join Date : Apr 2016
    Posts : 16
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter

    I tried the driver from Asus and it always gives me the error that is not supported to my Windows Version.

    The driver from Intel, I didn't install the version you gave because it says "Page not found", still I have Win 10 not 8.1. So I installed the same driver but for Win 10 and it installed successfully. Still, I can't "see" that there is bluetooth. It doesn't show up on the Tiles when you click on the right lower corner.
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  8.    18 Jun 2016 #18
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    The page opened correctly for me ... hmmm

    See if the Intel Driver Update Utility finds and installs the driver for you.
      My ComputerSystem Spec
  9.    21 Jun 2016 #19
    Join Date : Apr 2016
    Posts : 16
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter

    I tried using the Intel Utility before creating this thread, it installed some drivers for other things, I think. Still, it didn't do anything to the Bluetooth. At least I don't see that I have Bluetooth on the device manager or at least I don't find anywhere on the computer that says "Bluetooth". It's pretty non-existent.
      My ComputerSystem Spec
  10.    21 Jun 2016 #20
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    You'll probably have to manually install the driver.

    Use the Asus BT driver
    If it already expanded/extracted the files to a new folder - great ( look for a folder named Asus on C: )

    Is there a flagged device in Device Mgr (Unknown devices category)?
    Right click, select properties
    post a screen shot of the details tab - drop down to HS Ids

    Click image for larger version. 

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