1.    22 Apr 2016 #1
    Join Date : Oct 2013
    Posts : 40
    W10 Home 64-bit

    Generic Bluetooth Dongle - Error Code 43 ;(


    I bought this super cheap generic bluetooth dongle. The reviews gave me the feeling it wouldn't work, but i thought how hard could it possibly be? The reviews were right, it doesn't want to work right out of the box, I get an error code 43, and I'm really not sure what to do. I've tried uninstalling/reinstalling the device and I get the same error. I think it's missing a specific driver but I'm not sure. It's an Excelvan (https://i.imgur.com/KXqxRerl.jpg), a brand you've probably never heard of (until now )

    I have it plugged into a USB hub, it flashes red so i know its working... (cant see it here because of the flash)
    Click image for larger version. 

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ID:	76165

    Device Manager...
    Click image for larger version. 

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ID:	76168

    right click, Properties...
    Click image for larger version. 

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ID:	76162

    Driver tab...
    Click image for larger version. 

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ID:	76164

    clicked Update driver...

    Click image for larger version. 

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ID:	76161

    My computers' specs are listed below, but it's basically an HP 64-bit laptop.
      My ComputerSystem Spec
  2.    22 Apr 2016 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,568
    Windows 10 x64 Home Version(1709) Build16299.125

    See if this link helps you
    How To Fix Code 43 Errors in Windows
    You may have to read right through and follow other links
      My ComputerSystem Spec
  3.    22 Apr 2016 #3
    Join Date : Nov 2015
    Posts : 4,892
    windows 10 Home threshold2

    Quote Originally Posted by Double View Post
    I bought this super cheap generic bluetooth dongle. The reviews gave me the feeling it wouldn't work, but i thought how hard could it possibly be? The reviews were right, it doesn't want to work right out of the box, I get an error code 43, and I'm really not sure what to do. I've tried uninstalling/reinstalling the device and I get the same error. I think it's missing a specific driver but I'm not sure. It's an Excelvan (https://i.imgur.com/KXqxRerl.jpg), a brand you've probably never heard of (until now )

    I have it plugged into a USB hub, it flashes red so i know its working... (cant see it here because of the flash)
    Click image for larger version. 

Name:	XCa0V7hl.jpg 
Views:	18 
Size:	67.5 KB 
ID:	76165

    Device Manager...
    Click image for larger version. 

Name:	Capture.PNG 
Views:	2 
Size:	39.6 KB 
ID:	76168

    right click, Properties...
    Click image for larger version. 

Name:	kx4y0IF - Imgur.png 
Views:	18 
Size:	11.9 KB 
ID:	76162

    Driver tab...
    Click image for larger version. 

Name:	UgsEE0S - Imgur.png 
Views:	18 
Size:	16.4 KB 
ID:	76164

    clicked Update driver...

    Click image for larger version. 

Name:	1DABAb9 - Imgur.png 
Views:	18 
Size:	10.0 KB 
ID:	76161

    My computers' specs are listed below, but it's basically an HP 64-bit laptop.
    If there is a return policy that goes with the purchase, return it for refund.
    Trust the review a bit more.
      My ComputerSystem Spec
  4.    22 Apr 2016 #4
    Join Date : Oct 2013
    Posts : 40
    W10 Home 64-bit
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    See if this link helps you
    How To Fix Code 43 Errors in Windows
    You may have to read right through and follow other links
    I looked through this and some Amazon reviews (http://www.amazon.com/Generic-Blueto...uetooth+dongle) and am convinced it's a driver issue. The driver that Windows 10 had installed doesn't seem to be compatible with it. The Amazon reviews mention downloading some Toshiba bluetooth stack, even if your computer isn't Toshiba.

    Quote Originally Posted by davidhk View Post
    If there is a return policy that goes with the purchase, return it for refund.
    Trust the review a bit more.
    It was only 1$... not worth returning, but not a big deal. I just wanted to see if i could get it working.
      My ComputerSystem Spec
  5.    22 Apr 2016 #5
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,568
    Windows 10 x64 Home Version(1709) Build16299.125

    Quote Originally Posted by Double View Post
    I looked through this and some Amazon reviews (http://www.amazon.com/Generic-Blueto...uetooth+dongle) and am convinced it's a driver issue. The driver that Windows 10 had installed doesn't seem to be compatible with it. The Amazon reviews mention downloading some Toshiba bluetooth stack, even if your computer isn't Toshiba.


    It was only 1$... not worth returning, but not a big deal. I just wanted to see if i could get it working.
    You could try a Toshiba driver if it does not work then you can always uninstall it
      My ComputerSystem Spec
  6.    22 Apr 2016 #6
    Join Date : Nov 2015
    Posts : 4,892
    windows 10 Home threshold2

    Quote Originally Posted by Double View Post
    I looked through this and some Amazon reviews (http://www.amazon.com/Generic-Blueto...uetooth+dongle) and am convinced it's a driver issue. The driver that Windows 10 had installed doesn't seem to be compatible with it. The Amazon reviews mention downloading some Toshiba bluetooth stack, even if your computer isn't Toshiba.


    It was only 1$... not worth returning, but not a big deal. I just wanted to see if i could get it working.
    When was the time you found something for 1$ and it worked in a computer ?
      My ComputerSystem Spec
  7.    22 Apr 2016 #7
    Join Date : Oct 2013
    Posts : 40
    W10 Home 64-bit
    Thread Starter

    Thanks for your help guys, I finally managed to get it working! Shutting down or restarting didn't seem to help any, but unplugging/replugging while awake caused the donger to come alive! Disabling and re-enabling in the Device Manager seems to do the exact same thing. Sounds great too, woo! This is a good day.
      My ComputerSystem Spec
  8.    23 Apr 2016 #8
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,568
    Windows 10 x64 Home Version(1709) Build16299.125

    Quote Originally Posted by Double View Post
    Thanks for your help guys, I finally managed to get it working! Shutting down or restarting didn't seem to help any, but unplugging/replugging while awake caused the donger to come alive! Disabling and re-enabling in the Device Manager seems to do the exact same thing. Sounds great too, woo! This is a good day.
    Hi glad you got it finally working
    Mark this as solved so others who might have the same trouble will know what you did to solve it
    You too have a good day
      My ComputerSystem Spec
  9.    23 Apr 2016 #9
    Join Date : Nov 2015
    Posts : 4,892
    windows 10 Home threshold2

    Quote Originally Posted by Double View Post
    Thanks for your help guys, I finally managed to get it working! Shutting down or restarting didn't seem to help any, but unplugging/replugging while awake caused the donger to come alive! Disabling and re-enabling in the Device Manager seems to do the exact same thing. Sounds great too, woo! This is a good day.
    Congrats.
    You solved the problem by yourself.
    Good job.

    That deserve a rep, always.
      My ComputerSystem Spec
  10.    17 Oct 2017 #10
    Join Date : Oct 2017
    Posts : 1
    Windows 10 Pro

    I came to this thread because I had the exact problem. But anyways if anyone is still unable to fix after trying everything above, here's what I did:

    Go to services, look up Bluetooth Support Service and change its startup type to Automatic and restart your PC.

    Hope I helped

    Click image for larger version. 

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      My ComputerSystem Spec

 


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