1.    22 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 2
    windows 10

    No keyboard after upgrade from 7 to 10

    After 10 upgrade, the keyboard in my Compaq Presario CQ57-315NR notebook doesn't work except when I'm in "Control Panel". I seem to be able to type in the search box there, but that is the only place the keyboard works. I have tried uninstalling the driver and then reinstalling it to no avail. Tried updating driver and says I have the latest driver. Any suggestions? - Thanks
      My ComputerSystem Spec
  2.    23 Apr 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,120
    Win 10 Pro (1703)

    Hi, noted HP only provides drivers for Win 7 apparently, which may indicate you will have difficulty after upgrading.
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    However, HP doesn't provide your keyboard driver, so you can't try an older version.

    Try Safe Mode- can you boot correctly into that? And is there any change as regards the keyboard?

    Try the Hardware Troubleshooter:

    Click image for larger version. 

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    An outside possibility might be to run a driver scan with Drivermax (free)

    Also note this rather similar experience:
    daljeetminhas Dec 7, 2015 at 9:02 AM 1st Post

    I have compaq presario cq60 - 410 us notebook computer and there was windows 7 professional on it and the coputer was working fine. In November of 2015 i got update from Microsoft upgrade to Windows 10 for free. I did upgrade to Windows 10 and then my keyboard stopped working and I went back to windows 7 professional again using the option available in windows 10 to go back to windows 7 professional. But still my keyboard is not working. Please inform me what should I do now. Thank you.
      My ComputerSystem Spec
  3.    24 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 2
    windows 10
    Thread Starter

    Thanks for trying to help. Started in safe mode and keyboard seems to work. Does that mean that settings and drivers are not the problem? Tried hardware troubleshooter and after restart there was no change; still no keyboard. I think maybe the best alternative is going back to windows 7.
      My ComputerSystem Spec
  4.    24 Apr 2016 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,120
    Win 10 Pro (1703)

    Hi, interesting.. suggests some sort of conflict in normal mode.

    Certainly check that your PC is actually approved for upgrade to Win 10, also on HP's forum etc for anyone who's upgraded and their experience.

    While you could try a clean boot, I don't think that will help- but try anyway if you like.

    Suggest you have a look in System Information, Sharing/Conflicts in normal mode (you can use safe mode as a comparison). Obviously more drivers are loaded in normal mode

    Also see
    ref. conflicting resources

    When will Windows 10 download to my pc? - Quora
    refers to a BIOS update - which you may have as your Win 10 installed.
      My ComputerSystem Spec
  5.    24 Apr 2016 #5
    Join Date : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 17,379
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition

    I had the same problem when I upgraded my 8 to 10, no Keyboard function. I had to go into the device manager & choose a generic MS keyboard driver. After trying different ones, I finally found one that worked & it started working again.
      My ComputerSystem Spec


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