Mouse stops working after 15 minutes

  1.    22 Apr 2016 #1

    Mouse stops working after 15 minutes

    Any assistance with this one would be appreciated as I am out of ideas...

    My wife's laptop, a Packard Bell Easynote, has developed a problem whereby the wired mouse stops working after about 15 minutes use. Changing USB sockets does not help, and only a full restart starts the mouse again for about 15 minutes. This is the case for two mice, one a Dell mouse and the other a Lenovo one.

    The computer beeps when a mouse is connected/disconnected to/from any USB port while the mouse is not responding suggesting that they are still powered, and I have attempted to fix by updating the drivers with no change.

    This was also happening with Windows 7 and has transferred with the upgrade to Win 10?

    System specs are - Easynote TS, Intel core i5, 4GB RAM, 1TB HDD using Intel HD graphics 3000

      My ComputerSystem Spec

  2.    22 Apr 2016 #2

    I have yet to see whether this has fixed it, but I just switched the 'selective USB suspend' to disabled and then changed the power settings to 'never' for the sleep and power off options in the power control panel when power is connected - time will tell.....

    One thing I forgot to mention above, the trackpad continues to work when the mouse disables itself, but my wife prefers to use the mouse, otherwise the fix would be to use the trackpad...
      My ComputerSystem Spec

  3.    23 Apr 2016 #3

    It is better But...

    ... During extensive use over the last 24 hours the mouse has just stopped working again? Now I am really lost....
      My ComputerSystem Spec

  4. hTconeM9user's Avatar
    Posts : 2,687
    Windows 10x64 Home Version 1803 (Build 17134) 471
       23 Apr 2016 #4

    Have you made sure the BIOS is up to date when she came up from Windows 7
    If not then go to the HP Site and see if there is a later update for it
    Here is the link read it through it will tell you how to find your version
    Then how to download and update it
    HP Notebook PCs - Updating the BIOS | HP® Customer Support

    If it does not work then use touchpad as I do because I use that instead of the mouse
    I find it easier
      My ComputerSystem Spec


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