1.    11 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 4
    Debian

    Windows 10 / Printer not working


    My wife upgraded her Windows 7 laptop to Windows 10 about a month or so ago and everything has been fine until this past weekend when she tried to print. The printer was old so I gave it to my daughter and went to get my wife and I a new wireless printer. (HP Officejet Pro 8610). The printer is on the network and works fine with my daughters Windows 7 machine, our android phone and iphone and my Debian machine.
    On her laptop when I try to print from notepad I get "A StartDocPrinter call was not issued" and when I try to print from Wordpad I get "Could not start print job" and if I try to print from a browser I don't get any errors but nothing happens(no printer icon or printer action).
    I have tried to remove the printer, updating drivers, restarting print spooler, restarting laptop, used the "HP Print Doctor" software and everything else I know to try. If I use the HP software to print a diagnostic page, it prints fine. I have tried searching this issue without much success(other than outdated documents that aren't relevant to my problem.) Any and all information is much appreciated and thank you!
    Below is a link to a pic where I have printer status page open and trying to print.
    http://devcore.us.to/new/printer.jpg
      My ComputerSystem Spec
  2.    12 Apr 2016 #2
    Join Date : Aug 2015
    Ontario, Can
    Posts : 144
    Windows 10-1709

    Is there anything in this kb article that fits?
    https://support.microsoft.com/en-us/kb/121074
      My ComputerSystem Spec
  3.    12 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 4
    Debian
    Thread Starter

    Thanks, but nothing applies as my other windows machine is able to print from printer with no problem. I do not have a password on the printer share while I try to solve issue.
      My ComputerSystem Spec
  4.    12 Apr 2016 #4
    Join Date : Aug 2015
    Ontario, Can
    Posts : 144
    Windows 10-1709

    I had an issue the other day but my laser printer was displaying as 'off line' for the laptop. I could print from the desktop. The printer is plugged into the Linsky router. It turned out that the IP number from the laptop to the printer had not updated when I replaced the router during the winter.
    Once I changed the IP address in the laptop the printer went on line and was 'talking'. While searching out possible reasons I discovered that printer IP numbers can 'change' but in my case an old IP had been retained.
      My ComputerSystem Spec
  5.    12 Apr 2016 #5
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Quote Originally Posted by Kilhd View Post
    My wife upgraded her Windows 7 laptop to Windows 10 about a month or so ago and everything has been fine until this past weekend when she tried to print. The printer was old so I gave it to my daughter and went to get my wife and I a new wireless printer. (HP Officejet Pro 8610). The printer is on the network and works fine with my daughters Windows 7 machine, our android phone and iphone and my Debian machine.
    On her laptop when I try to print from notepad I get "A StartDocPrinter call was not issued" and when I try to print from Wordpad I get "Could not start print job" and if I try to print from a browser I don't get any errors but nothing happens(no printer icon or printer action).
    I have tried to remove the printer, updating drivers, restarting print spooler, restarting laptop, used the "HP Print Doctor" software and everything else I know to try. If I use the HP software to print a diagnostic page, it prints fine. I have tried searching this issue without much success(other than outdated documents that aren't relevant to my problem.) Any and all information is much appreciated and thank you!
    Below is a link to a pic where I have printer status page open and trying to print.
    http://devcore.us.to/new/printer.jpg
    Try this fix
    Hope it works

    Click Start,
    Search for cmd.exe
    Right click on cmd.exe
    Click on Run as Administrator
    Type C:\
    Press Enter.
    Type CD\Windows\System32\Spool
    Press Enter.
    Type Cacls.exe PRINTERS /e /g users:C
    Press Enter.
    Restart the computer
      My ComputerSystem Spec
  6.    12 Apr 2016 #6
    Join Date : Apr 2016
    Posts : 4
    Debian
    Thread Starter

    Thanks all for replies!
      My ComputerSystem Spec
  7.    12 Apr 2016 #7
    Join Date : Apr 2016
    Posts : 4
    Debian
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    Try this fix
    Hope it works

    Click Start,
    Search for cmd.exe
    Right click on cmd.exe
    Click on Run as Administrator
    Type C:\
    Press Enter.
    Type CD\Windows\System32\Spool
    Press Enter.
    Type Cacls.exe PRINTERS /e /g users:C
    Press Enter.
    Restart the computer

    This fixed issue, thanks a lot!
      My ComputerSystem Spec
  8.    13 Apr 2016 #8
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Quote Originally Posted by Kilhd View Post
    This fixed issue, thanks a lot!
    You are welcome
    Please mark this as Solved to help others
      My ComputerSystem Spec
  9.    28 Dec 2016 #9
    Join Date : Dec 2016
    Posts : 1
    win10

    Quote Originally Posted by hTconeM9user View Post
    Try this fix
    Hope it works

    Click Start,
    Search for cmd.exe
    Right click on cmd.exe
    Click on Run as Administrator
    Type C:\
    Press Enter.
    Type CD\Windows\System32\Spool
    Press Enter.
    Type Cacls.exe PRINTERS /e /g users:C
    Press Enter.
    Restart the computer

    hi, do I have to do above for all logins? have similar issue, and did it using administrator login, and it worked. but when login as other user, the issue stood still.
      My ComputerSystem Spec

 


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