Bluetooth mouse not recognized any more


  1. Posts : 6
    WINDOWS 10 Family
       #1

    Bluetooth mouse paired but will not connected any more


    Hi there,

    My Bluetooth mouse "Microsoft Sculpt Touch Mouse" is paired to my PC but will not connect any more. The only mean I found to get it back to work is to go in the Windows menu: Settings > Devices > Bluetooth, to delete "Microsoft Sculpt Touch Mouse" device, to push the bluetooth pairing button on the mouse and to request new pairing on PC side. Then it is paired and connected, it works for a while, and then again connection is definitely lost and I need to redo all the stuff above.

    Drivers (mouse and bluetooth radio) are up-to-date as said by Windows itself.

    Anyone had this kind of problem? Any idea on how to solve it?
    I think it is linked to my update from WIN 7 to WIN 10.

    Many thanks by advance!
    Last edited by quetzalcoatl; 09 Apr 2016 at 02:46. Reason: Description was not accurate enough
      My Computer


  2. Posts : 5,286
    Win 10 Pro x64
       #2

    Check if your mouse is set to wake up your PC.

    Bluetooth mouse not recognized any more-allow-device-wake-computer.png
      My Computer


  3. Posts : 6
    WINDOWS 10 Family
    Thread Starter
       #3

    Hi,
    No such feature here
    Bluetooth mouse not recognized any more-2016_04_08_22_02_041.png
      My Computer


  4. Posts : 6
    WINDOWS 10 Family
    Thread Starter
       #4

    Here is a picture showing the problem (code 45)
    Bluetooth mouse not recognized any more-2016_04_08_22_08_551.png
      My Computer


  5. Posts : 6
    WINDOWS 10 Family
    Thread Starter
       #5

    No Power Management option "allow this device to wake the computer" on Microsoft Bluetooth device
    Bluetooth mouse not recognized any more-power-management.png
      My Computer


  6. Posts : 6
    WINDOWS 10 Family
    Thread Starter
       #6

    When I move the mouse, it appears in the devices list a few seconds then disappears.
    No way to make it connect.
    I reach a high desperation level!
      My Computer


  7. Posts : 5,286
    Win 10 Pro x64
       #7

    quetzalcoatl said:
    When I move the mouse, it appears in the devices list a few seconds then disappears.
    No way to make it connect.
    I reach a high desperation level!

    Have you tried uninstalling mouse driver and let windows install its own upon restart?
      My Computer


  8. Posts : 6
    WINDOWS 10 Family
    Thread Starter
       #8

    badrobot said:
    Have you tried uninstalling mouse driver and let windows install its own upon restart?
    Hello,
    Yes I did, but no way
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:12.
Find Us




Windows 10 Forums