1.    08 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 6
    WINDOWS 10 Family

    Bluetooth mouse paired but will not connected any more


    Hi there,

    My Bluetooth mouse "Microsoft Sculpt Touch Mouse" is paired to my PC but will not connect any more. The only mean I found to get it back to work is to go in the Windows menu: Settings > Devices > Bluetooth, to delete "Microsoft Sculpt Touch Mouse" device, to push the bluetooth pairing button on the mouse and to request new pairing on PC side. Then it is paired and connected, it works for a while, and then again connection is definitely lost and I need to redo all the stuff above.

    Drivers (mouse and bluetooth radio) are up-to-date as said by Windows itself.

    Anyone had this kind of problem? Any idea on how to solve it?
    I think it is linked to my update from WIN 7 to WIN 10.

    Many thanks by advance!
    Last edited by quetzalcoatl; 09 Apr 2016 at 02:46. Reason: Description was not accurate enough
      My ComputerSystem Spec
  2.    08 Apr 2016 #2
    Join Date : Nov 2013
    Toronto
    Posts : 4,661
    Win 10 Pro x64

    Check if your mouse is set to wake up your PC.

    Click image for larger version. 

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      My ComputerSystem Spec
  3.    08 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 6
    WINDOWS 10 Family
    Thread Starter

    Hi,
    No such feature here
    Click image for larger version. 

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      My ComputerSystem Spec
  4.    08 Apr 2016 #4
    Join Date : Apr 2016
    Posts : 6
    WINDOWS 10 Family
    Thread Starter

    Here is a picture showing the problem (code 45)
    Click image for larger version. 

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ID:	73841
      My ComputerSystem Spec
  5.    08 Apr 2016 #5
    Join Date : Apr 2016
    Posts : 6
    WINDOWS 10 Family
    Thread Starter

    No Power Management option "allow this device to wake the computer" on Microsoft Bluetooth device
    Click image for larger version. 

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ID:	73842
      My ComputerSystem Spec
  6.    08 Apr 2016 #6
    Join Date : Apr 2016
    Posts : 6
    WINDOWS 10 Family
    Thread Starter

    When I move the mouse, it appears in the devices list a few seconds then disappears.
    No way to make it connect.
    I reach a high desperation level!
      My ComputerSystem Spec
  7.    09 Apr 2016 #7
    Join Date : Nov 2013
    Toronto
    Posts : 4,661
    Win 10 Pro x64

    Quote Originally Posted by quetzalcoatl View Post
    When I move the mouse, it appears in the devices list a few seconds then disappears.
    No way to make it connect.
    I reach a high desperation level!

    Have you tried uninstalling mouse driver and let windows install its own upon restart?
      My ComputerSystem Spec
  8.    10 Apr 2016 #8
    Join Date : Apr 2016
    Posts : 6
    WINDOWS 10 Family
    Thread Starter

    Quote Originally Posted by badrobot View Post
    Have you tried uninstalling mouse driver and let windows install its own upon restart?
    Hello,
    Yes I did, but no way
      My ComputerSystem Spec

 


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